Description

Primary Responsibility: The Guest Service Representative position involves a high degree of public interaction and ensures daily operations of the facility are ran in a positive and professional manner. Position is responsible for championing and delivering consistent, exceptional service to guests in a fun and welcoming environment. This position is responsible for receiving and answering inquiries from the public by telephone, via email, or in person on a wide range of services/programs, rates, policies and procedures. This position is also responsible for completing point of sale transactions, handling program registrations, group reservations and rentals, pass sales and collecting admissions. In addition, the Guest Service Representative will ensure that safety standards are followed by doing regular walk-throughs and light cleaning to make sure all guests have a positive experience while visiting the Parks and Recreation Community Center.

Supervised by: Recreation Supervisor

Supervises: N/A

Salary Range: NE5 - $17.79 - $24.05

Hiring Range: $17.79 - $20.94 DOQ

Status: Part-time

FLSA status: Non-exempt

Primary Place of Work: Community Center - 250 Norton Drive, Black Hawk CO 80422

Open until filled

Examples of Duties for Success:

The duties listed below are representative of, but do not necessarily include, all the duties and responsibilities that an individual in this position may be called upon to perform.

• With attention to detail assists guests with registration, waivers, and information for all programs, facility use, and passes in a friendly and professional manner demonstrating high standards of customer service.
• Ability to learn and efficiently use specialized recreation software.
• Collects appropriate and accurate admission, program, and pass fees.
• Utilizes the cash drawer specialized software according to county guidelines.
• Counts cash  drawer and verifies accurate accounting at the end of each shift/day.
• Answers, screens, and transfers calls in a positive, professional, and knowledgeable manner, and makes phone calls as assigned.
• Maintains account records of participants according to established procedures using specialized software.
• Opens and closes Community Center according to procedures and checklists.
• Ensures that residency is verified and correct guest registration information is collected.
• Schedules general facility rentals and reservations; to include the multi-purpose room, gymnasium, lounge, swimming pools, barn and outdoor arena functions.
• Responsibilities include, but are not limited to; receiving rental request forms, customer relations, payments, room set-ups, room take-downs and ensures cleanliness before and after rentals.
• Opens and closes the facility and performs regular building checks/walk-throughs to ensure safety and cleanliness.
• Spot cleans fitness equipment and floors, organizes common areas and weight room when needed.
• Performs other duties and special projects as assigned by the Recreation Supervisor or Parks & Recreation Director, and any duties needed to stabilize an emergency situation. 

Qualifications for Success:

Technical Knowledge:

• Proficiency with MS Office Suite required.
• Knowledge of recreation software and point of sale is preferred.

Ability to:

• Establish and maintain courteous and effective working relationships with employees, the public and other agencies.
• Accurately and effectively transmit and receive information that is necessary to the accomplishment of goals and objectives, including effective written and oral communications in English; and the ability to listen.
• Work efficiently and effectively as a team member within the department.
• Exercise independent judgment.
• Understand, interpret and communicate policies, procedures, code of conduct and protocols.
• Work in a fast-paced environment.
• Successful candidate will be personable and friendly, have a great phone demeanor, possess a positive 'can-do' attitude, and be deadline and detail oriented. 

Requirements

Experience:

• At least one-year customer service work experience preferred.
• Experience using a cash register preferred.Must be a minimum of 16 years of age.

Certifications:

• Obtain CPR/AED, First Aid Certification within 90 days of employment.
• Must possess FEMA IS100 and IS700a within six months of employment.

Mental/Physical Demands:

• Perform a wide variety of physical tasks such as bending, stooping, standing, walking, and climbing stairs.
• Lift and carry materials and custodial equipment weighing up to 50 pounds; in excess of 50 pounds with assistance.
• May come into contact with human fluids and waste (i.e., blood, sputum, urine).
• Work with hazardous materials such as solvents and chemicals.
• Work in inclement weather.
• Work around dust, dirt, noise, and odors.

Hours: Regular shifts to be determined once position has been filled, nights and weekends required. Community Center hours are as follows: Monday and Wednesday 7am - 8pm, Thursday 3:30pm - 8pm, Friday 7am - 6pm, Saturday 8:30am - 5pm, Sunday 10:30 - 5pm

Summary

The above statements are intended to describe the general nature and level of work. They are not intended to be an exhaustive list of requirements, duties and responsibilities. Gilpin County provides reasonable job-related accommodations for disabled persons. Must pass drug screen and pre-employment screening.  

*Part-time and Temporary staff are ineligible for the following benefits: medical, dental, vision, 401A, Life Insurance, Short-term & Long-term Disability plans in additional to Long-term care. See the benefit details at the end of the job posting for part-time options.

Benefits for Part Time and Temporary Employees:

Sick Leave: Leave accrues at the rate of 1 hours of sick leave per 30 hours worked to a maximum of 45 hours per year.
Retirement: As a part time or temporary employee, you may participate in the optional 457b or 457 Roth plan. These plans may be started, stopped, and changed anytime during your employment.

Employee Assistance Program (EAP): EAP is provided through Triad All One Health for employees and members of your household. Services are confidential and available 24/7. A wide variety of services including but not limited to: Emotion well-being support with up to 6 Counseling sessions per issue each year. Daily life assistance guidance on a variety of topics. Online resources with articles, assessments, search tools, webinars. Free 30-minute consultations on legal services and financial services. A discount center to find deals on products, services, travel and more!

Retirement: Gilpin County offers optional 457b or 457 Roth plans. The optional 457b plans may be started, stopped, and changed anytime during your employment

Gilpin County Parks & Recreation:  Employees receive free membership, as well as 20% discounts on most services such as childcare, leagues, rentals, in house classes but does not include contract classes.

Benefits for Full Time Employees:

Paid Holidays: Gilpin County provides 13 paid holidays per calendar year. An employee will be paid ten (10) hours per holiday.

Vacation: The first year of employment, (based on the anniversary of the hire date) full-time employees are given 40 hours of vacation and earn 3 hours of paid vacation leave bi-weekly. After that time, leave shall accrue as follows:

Full-Time employees are encouraged to take their earned vacation leave each year. Vacation time accrual shall cap at the maximum amount and shall not exceed the maximum accrual amount, based on total months of service. 

Sick Leave: Full-Time employees shall accrue four (4) hours of sick leave each bi-weekly pay period. The maximum sick leave that may be accumulated by such an employee is 600 hours.

Medical Plans: Gilpin County offers two medical plans with Kaiser and United Health Care. Gilpin County offers a Health Reimbursement Account (HRA) for all employees to cover co-pays, deductibles, and other medical expenses. Employees are eligible for benefits the first of the month following 30 days of service. This HRA card will have $3,000.00 on it for an individual or $6,000.00 for a family. Both plans have a max out of pocket for $1,000 individual or $2,000 per family after the use of the HRA card for in network expenses.

United Health Care Monthly Employee Cost:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$80.85/$167.72/$149.40/$234.30

Kaiser Permanente Monthly Employee Cost:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$72.60/$152.62/$134.47/$210.90

Dental Plan: Gilpin County offers dental coverage through Delta Dental with PPO and Premiere network coverages. Individual deductible at $50 and family deductible at $150. In network coverage for preventative and diagnostic services are covered 100%, basic services covered at 80%, major services at 50%, and ortho covered at 50% with a $2,000 max. The plan offers a “Right Start 4 Kids” plan that covers most children basic services up to their 13th birthday at 100% with no deductible (some exclusions apply). Annual max this plan pays for covered dental services is $2,000 per individual covered on the plan.

Delta Dental Monthly Employee Costs:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$0.00/$28.71/$54.00/$72.50

Vision Plan: Gilpin County offers vision coverage through VSP. In network coverage includes copays at $10 copays with an allowance of $175 per pair of either one prescription eyeglasses or contacts yearly on a 12-month calendar basis and discounts on Lasik.

VSP Vision Monthly Employee Costs:
Employee Only/Employee and Spouse/Employee and Child(ren)/Employee and Family
$0.00/$3.20/$3.40/$5.60

Retirement: Two retirement savings plans are available through the Colorado Retirement Association: 401(a) and 457 Deferred Compensation Plans

·        The 401(a) has a 5% required full match with a 4-year vesting period.

·        The 457 Plan is optional and has Pre-tax and Roth Options available. After four years of service, this plan could also include a County match as described below.

Social Security, as required by law: 6.2% required full match.

Effective July 8, 2025, for all new employees hired on or after this date, the graduated vesting schedule for the 5% match on employees’ 401(a) plan is as follows:

Starting January 1, 2026, two new voluntary retirement plan matches will be initiated, with one plan for POST (law enforcement officers) and a second for all other employees, based on years of service. The employee would need to make voluntary contributions into a 457 account at the minimum level in order to be eligible for the County match into the employee’s 401(a).

POST 401(a) eligible positions, 1:1 match

All other 401(a) eligible positions, 1:2 match

Short-Term Disability: Short-term disability pays 60% of your earnings with a max of $1,000 per week for up to 11 weeks. Benefits begin on day 15 and your first two weeks you will have to cover with sick, personal, or vacation time. Gilpin County covers 100% of the premium cost of this plan for the employee.
Long-Term Disability: Long-term disability kicks in after 90 consecutive calendar days of a qualified disability. The plan will pay 60% of your earnings with a max of $5,000 monthly. Gilpin County covers 100% of the premium cost of this plan for the employee.

Employee Assistance Program (EAP): EAP is provided through Triad All one Health for employees and members of your household. Services are confidential and available 24/7. A wide variety of services including but not limited to: Emotion well-being support with up to 6 Counseling sessions per issue each year. Daily life assistance guidance on a variety of topics. Online resources with articles, assessments, search tools, webinars. Free 30-minute consultations on legal services and financial services. A discount center to find deals on products, services, travel and more!

Gilpin County Parks & Recreation:  Employees receive free memberships, as well as 20% discounts on most services such as childcare, leagues, rentals, in house classes but does not include contract classes.