Job Summary
As a Key Account Manager at Evercam, you will be the strategic partner for our most valued clients. Your primary responsibility is to drive long-term value by deeply understanding customer outcomes, fostering multi-level relationships, and ensuring the successful adoption and growth of our solutions. You will orchestrate cross-functional teams to deliver a seamless customer experience, turning insights into action and cementing Evercam's position as an indispensable technology partner in the construction industry.
Key Responsibilities
Strategic Account Planning & Execution
Develop and execute comprehensive account plans, creating measurable goals for each client that align with company KPIs.
Facilitate quarterly cross-functional planning sessions to establish clear actions and ensure team alignment on account strategy.
Consistently use customer data (adoption, usage, support) to shape engagement strategy, highlighting trends and opportunities to influence decisions.
Frame discussions around customer outcomes, ROI, and next-step commitments, demonstrating the ability to move conversations from operational to strategic.
Share plans transparently and provide structured updates to all stakeholders to ensure alignment and consistent progress.
Customer Relationship & Value Management
Build and maintain multi-threaded relationships across all client levels, from the executive suite to the daily working team.
Act as a trusted advisor, becoming proactively invited into customers' strategic discussions and planning cycles.
Ensure account resilience by building relationships that are not dependent on a single champion.
Partner with Customer Success (CS) and the client to align on value realisation and identify opportunities for next-phase growth.
Align the engagement cadence with account maturity (e.g., executive reviews quarterly, tactical sessions monthly).
Cross-Functional Collaboration & Customer Advocacy
Partner with the CS team on joint account plans that include adoption, health, and renewal metrics.
Review account health regularly with CS to ensure proactive engagement before customer risks escalate.
Collate customer feedback across accounts into clear themes and regularly present these insights to Product, CS, and Leadership to shape priorities.
Represent the customer's voice in internal marketing discussions and contribute to external-facing materials (case studies, blog inputs, webinars).
Operational Excellence & Team Leadership
Ensure all CRM data is always accurate and current, modelling good discipline in timely updates and consistent forecasting.
Proactively use governance tools and processes (e.g., hygiene dashboards) to maintain account health.
Surface recurring process gaps within the Sales/CS workflow and propose practical fixes for resolution.
Actively mentor peers on account strategy, document repeatable best practices, and support the onboarding of new hires.
Requirements
Qualifications & Skills
Minimum 3-5 years’ experience in Key Account Management, Customer Success, or a strategic sales role, preferably within construction technology or B2B SaaS.
Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred).
A proven track record of meeting or exceeding retention and expansion targets within a portfolio of accounts.
Strong ability to build and maintain C-level relationships and navigate complex organisations.
Excellent communication and interpersonal skills, with the ability to present complex technical information clearly and persuasively.
Data-driven mindset with proficiency in using CRM systems to manage and forecast accurately.
Self-motivated with exceptional organizational and time-management skills.
A natural collaborator who can work independently while contributing to a team environment.
Must be able to obtain relevant security clearances in the UK.
Benefits
- Pension
- Health and dental
- Equipment Allowance
- Cycle to Work
- Annual Leave
- Paternity & Maternity Leave