Posted 6mo ago

Large Tier/Mid-Market Onboarding Manager

@ Albi
Oak Brook, Illinois, United States
OnsiteFull Time
Responsibilities:lead onboarding, train users, manage projects
Requirements Summary:4+ years in client onboarding/implementation/project management for SaaS/tech; manage multi-location onboarding; travel 70-80%; strong communication; stakeholder engagement; CRM/tooling proficiency; experience in restoration/construction is a plus.
Technical Tools Mentioned:HubSpot, Project management tools
Save
Mark Applied
Hide Job
Report & Hide
Job Description

Albi is seeking an experienced and highly organized Large Tier Onboarding Manager to lead onboarding for our mid-market and enterprise clients. This role is critical in ensuring our larger, more complex restoration businesses achieve a smooth transition onto the Albi platform. You will be the primary point of contact from contract signature through go-live, managing multi-stakeholder projects, training sessions, and change management across multiple locations. With frequent travel (70-80%), you’ll be on the front lines of client success in building relationships, driving adoption, and ensuring each customer is set up for long-term value.