We are hiring a Supervisor, Documentation!

The Opportunity:

The Supervisor is responsible for overseeing the Documentation Team to ensure the goals and objectives of the department are met. In particular, ensure final documents are received on a timely basis from Solicitors; discharge documents are prepared accurately and according to provincial timeframes; and renewal processing and monthly reporting.                                                                                                            

How you will contribute:

• Ensure the team meets or exceeds the company standards for customer service
• Monitor workflow to ensure even distribution of daily workflow and timely follow up and review of documentation
• Provide input towards the testing of internal system enhancements
• Document policy and procedures with respect to renewal and documentation administration and update manual when required
• Investor/insurer/management reporting as required and other duties as assigned
• Ensure the team has a solid understanding of company policies, product knowledge and documentation
• Provide direction to team members on policy interpretation and Investor/Insurer procedures and guidelines
• Facilitate regular team meetings to provide updates on team performance, communicate change in policies and procedures, and link company and department goals to individual performance
• Encourage participation and feedback from team members on how to continuously improve processes
• Identify team and individual performance gaps; communicate performance gaps; sets action plans and provide training to improve performance
• Complete quality assurance spot checks of completed work on a monthly basis
• Coach employees on performance and customer service expectations, providing specific training in key skill areas, as necessary
• Participate in the recruitment process; screen resumes and conduct interviews
• Conduct annual performance reviews and set performance goals, as well as, conduct checkpoint meetings with individuals throughout the year, as necessary
• Complete special projects as assigned by Management

The experience you need:

• Post secondary education and/or equivalent work experience preferred 
• Supervisory/Management experience required
• Strong interpersonal and communication skills
• Proven organizational skills and demonstrated ability to prioritize and multi-task
• Demonstrated ability to:

• Analyze information and make confident decisions
• Create a team environment
• Give constructive feedback
• Lead and motivate others
• Set and communicate goals

Working Environment and Physical Demands Analysis:

• Office environment
• Periods of high volume with tight timelines
• Long periods of stationary position/sitting
• Prolonged periods of repetitive movement (i.e. using a keyboard and mouse)
• Long periods of time in viewing a computer screen
• Multi-tasking may include speaking to customers on a telephone call while looking up information on a computer program.

Why join First National?

• Competitive Compensation
• Comprehensive benefits program (i.e., Health Spending Account, Maternity and Parental Leave Top Up)
• Extensive training programs to set our employees up for success
• Modern office environment conducive to collaboration
• Supportive teamwork culture
• Opportunities to give back to the communities and work through events focused on a variety of charities
• Ongoing social events throughout the year

The team you’ll join:

Founded in 1988, First National is one of Canada’s largest non-bank lenders. We provide residential mortgages exclusively through the mortgage broker channel and we are Canada’s largest commercial mortgage lender.

First National has been consistently recognized as a great place to work and we are proud that our employee engagement feedback is higher than our industry partners.

We would like to thank all applications for their interest in this existing vacancy, but only candidates selected for an interview will be contacted.

Artificial Intelligence is not used in our recruitment or hiring process for this role.

First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation and any other category protected by law.

First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at [email protected] should you need an accommodation at any point in the recruitment process.

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