Forklifts • Material Handling • Customer Success • Parts & Service Operations

Location: WMH Corporate HQ – Charlotte, NC
Division: Aftermarket | Support | Customer Operations

At WMH, we don’t just move equipment — we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we’re scaling fast and elevating every corner of our Aftermarket division.

Now, we’re building out a Corporate Aftermarket Support Specialist role — someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position.

If you love the energy of the material handling world…
If you thrive in a fast-paced role with endless growth…
If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience…

👉 This role is the heartbeat of our Aftermarket success.

As our Corporate Aftermarket Support Specialist, you’ll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.

✅ Provide high-level parts & service support for WMH branches and customers
✅ Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations
✅ Assist with equipment records, repair coordination, and customer communication
✅ Support Linde/other OEM programs, portals, policies & compliance

✅ Work closely with Service Managers, Parts Teams, & Regional Directors
✅ Track open work orders, parts shortages, backorders, and ETA updates
✅ Support quoting, job scheduling, PM program coordination & contract maintenance
✅ Monitor fleet health, PM compliance, and equipment uptime

✅ Standardize best practices across Service, Parts, Warranty, & Support
✅ Help with reporting, KPI tracking, and operational improvement
✅ Support corporate initiatives: safety, productivity, efficiency, & customer experience

🦺 Safety, Compliance & Technician Training Support
⭐ Monitor EHS Safety Compliance — Assist with oversight of WMH’s EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation.
⭐ Track Training Completion & Compliance — Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones.
⭐ New-Hire Technician Training Coordination — Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones.
⭐ Partner With Corporate EHS & Leadership — Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.

💻 Systems You’ll Learn

Systems & Data Management
You’ll become a WMH systems specialist:
 • Dealer/OEM Portals
 • Fleet Database
 • Service CRM
 • Parts Ordering Platforms
 • Warranty Management Systems

 ✔ Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations
 ✔ Knowledge of parts, service, warranty, or technical support
 ✔ Strong customer service and communication skills
 ✔ Ability to coordinate multiple moving parts under pressure
 ✔ Tech-savvy — systems, databases, reporting & process tracking
 ✔ Problem-solver mindset — you see roadblocks and create solutions
 ✔ Organized, detail-focused, reliable

💥 Why THIS Role Matters
This role is the bridge between:
 • Technicians
 • Branches
 • Corporate
 • OEMs
 • Customers

You’ll bring clarity, consistency, and operational excellence to the heart of WMH’s Aftermarket engine.

      • Medical, Dental, Vision
      • Life insurance & AD&D
      • HSA & PPO options
      • Company-paid benefits

📈 Career Advancement
Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few:
              ➡ Corporate Aftermarket Coordinator
              ➡ Parts Manager
              ➡ Service Manager
              ➡ Warranty Specialist
              ➡ OEM Programs Specialist
              ➡ Operations Leader

🧠 Training & Development

       • OEM certifications
       • WMH leadership training
       • Systems training
       • Mentorship from corporate & regional leaders

🎉 Culture That Wins
At WMH, you’re not a number — you're a difference-maker. We win together. We grow together. We take care of our people.