POSITION SUMMARY

Under the general supervision of the Program Coordinator, the Program Support Specialist is responsible for support duties within the Community Services Department. The Specialist is an integral part of intake for programs, including verification of eligibility.  This is often a “front line” position and may include performing duties in a variety of locations.  

ESSENTIAL FUNCTIONS

•    Meets with, speaks with, and assists members from a diverse public. Specialist will communicate program requirements to the public through the intake process; and verify eligibility of clients for State and Federal Programs.

•    Provides clerical assistance as needed for managers and supervisors.

•    Provides support and assistance to Program Coordinators, Program Manager, and other administrative team members.

•    Maintains information in EasyTrak data collection tool and client tracking system; Maintains a working knowledge of EasyTrak software.

•    When applicable, maintain a working knowledge of data collection tools such as Hancock, ChildPlus, or others. 

•    Maintains electronic and paper records and files.

•    Prepares reports and other required documents for the Community Services Department.

•    Attends staff meetings and trainings as required.

•    Maintains knowledge of program guidelines and regulations to ensure proper delivery of program services. 

•    Performs any other work that may be required to deliver programs to achieve Agency goals and objectives. 

•    Leads, participates, and engages in community Events; may include distribution events, fundraising events, or other community initiatives.  Participates in community partnerships and assists with implementing the conditions of MOUs (approved by the Executive Director.)

•    Keeps Service Centers tidy and professional, including their own personal workspace. 

•    Performs similar job-related duties as assigned.

 WORK ENVIRONMENT

This job operates in a clean, organized, and professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; lift up to 30 pounds; and reach with hands and arms.

Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position, and days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. unless otherwise approved by the Executive Director.

TRAVEL

Occasional local travel may be required for training / job requirement purposes.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.