Location: Boston, MA, USA 

About Cognizant Consulting

Cognizant Consulting is more than just a consulting practice—we are a global community of experts who help clients reimagine their business, operating models, and technology landscape. By combining deep industry expertise with strong technology advisory capabilities, we deliver impactful transformation outcomes for leading organizations across industries.

Why Cognizant

We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply—even if you don’t meet every requirement. We value transferable skills, diverse perspectives, and a passion for consulting excellence.

Role Overview

We are seeking a Consulting Manager, BAU Delivery Coordinator/ Project Manager – Investment Operations to support day-to-day service delivery for mission-critical investment operations platforms. This role sits at the intersection of business operations, technology, and stakeholder management, owning first-line triage, incident coordination, backlog governance, and continuous improvement across BAU delivery.

The ideal candidate brings strong capital markets domain expertise, hands-on techno-functional skills, and the ability to operate effectively in a fast-paced, production-driven consulting environment, partnering closely with front-office, operations, and technology teams.

Key Responsibilities

• Act as the first point of contact for BAU operational and technology issues, performing end-to-end techno-functional triage.
• Diagnose issues, determine ownership, and coordinate resolution across functional and technical teams.
• Drive timely closure of BAU items, ensuring adherence to SLAs and operational commitments.
• Identify and escalate urgent, time-sensitive deliverables to maintain continuity of business operations.

• Lead critical incident management during US business hours, including:
  • Cash breaks and reconciliation issues
  • Security master and data exceptions
  • Client reporting discrepancies
  • Application and system outages
• Ensure structured communication, rapid resolution, and post-incident follow-up.

• Serve as a key liaison between investment operations, technology teams, and delivery leadership.
• Provide clear, timely status updates and manage escalations effectively.
• Lead daily end-of-day stand-ups to review progress, address blockers, and plan next-day priorities.
• Facilitate monthly BAU team meetings, including agenda creation, coordination, and documentation of actions.
• Partner with Development Delivery Coordinators to optimise task allocation during BAU capacity availability.

• Enforce quality and compliance of JIRA tickets, ensuring mandatory fields and workflow standards are met.
• Own BAU backlog review, prioritisation, and allocation to improve throughput and reduce bottlenecks.
• Support enterprise initiatives through ad hoc analysis and BAU task management.
• Develop and maintain delivery dashboards, tracking KPIs and providing actionable insights to leadership.
• Drive continuous improvement initiatives focused on operational efficiency and service quality.
• Create and maintain post-incident documentation capturing root causes, resolutions, and preventive actions.

• Publish knowledge artifacts to central repositories (KEDB) to enable reuse and reduce repeat incidents.

Required Qualifications

• 8+ years of experience Project Management in capital markets or investment operations, preferably in a buy-side or consulting environment.
• Deep functional expertise in at least two of the following Investment Operations domains:
  • Data Management
  • Investment Accounting
  • Performance Measurement
  • Fund Treasury
  • Client Reporting
• Strong understanding of asset management operations, including product structures, account hierarchies, and performance workflows.
• Hands-on experience with Oracle / SQL for data analysis and issue resolution.
• Experience with enterprise data integration technologies (ETL, APIs).
• Strong analytical, problem-solving, and prioritisation skills.
• Excellent written and verbal communication skills, with proven experience managing stakeholder escalations.
• Ability to perform effectively in high-pressure, fast-paced, consulting delivery environments.

Preferred Qualifications

• Experience with the Eagle Investment Systems platform or similar investment operations platforms.
• Prior experience supporting production or BAU operations within Financial Services technology organisations.

Work Authorization

Applicants must be legally authorized to work in the United States without employer sponsorship.

Work Model:

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a position requires 3 days a week in a client or Cognizant office in Boston, USA. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

Compensation & Pay Transparency

Salary Range: $110,000 – $130,000 USD annually, depending on experience, qualifications, and location.
This position is also eligible for Cognizant’s discretionary annual incentive program, subject to applicable plan terms.