Job Title: Treatment Plan Coordinator
Department: Operations
Reports to: Office Manager
FLSA Status: Non-Exempt

Company Overview
ProSmile is one of the fastest-growing dental organizations, with a vast network of multi-specialty practices across New Jersey, Pennsylvania, Virginia, Michigan, Illinois, Wisconsin, Indiana, Washington D.C., and Maryland. Our practices are led by top-tier dentists who are committed to providing exceptional patient care while offering a supportive environment for dental professionals to thrive. We focus on delivering personalized, gentle care to our patients and creating a collaborative workplace with opportunities for mentorship, growth, and ongoing training.

Position Summary  
ProSmile is seeking to hire a Treatment Plan Coordinator who is customer focused, compassionate, and dedicated to facilitating solutions to patient’s dental health needs. This Treatment Plan Coordinator will work in a growing practice with a great team that makes coming to work engaging and supportive. We offer training to those who are looking for a career with growth potential and the opportunity to fulfill our mission to provide quality affordable dental care to our patients.

Duties and Responsibilities

• Internalize the role of patient concierge, build trust by demonstrating the attitude of care and service
• Make welcome calls to all new patients, answer initial questions, set and manage expectations for the first visit
• Proactively receive patients on their first visit, assist with new patient paperwork and welcome packets, and ensure smooth patient flow throughout the visit
• Present and explain all treatment plans involving out of pocket costs to patients
• Continuously assist patients in offering (payment plans including) Care Credit payment options. Ensure effective communication when explaining financial options. Take ownership for all treatment, payment, and appointment related needs and inquiries from patients in person and over the phone
• Check patients in and out, schedule and confirm patient appointments, and handle patient paperwork including patient charts, referrals, appointment cards, and welcome packets, etc.
• Maintain control of all patient payments and insurance statements; reinforce the office financial policy and ensure payments are current.
• Preparing financial treatment plans and presenting to patient. Coordinate financial arrangements with the patients offering payment options
• Assist in identifying, alerting front desk, and collecting previous balances and current copays
• Performs miscellaneous job-related as assigned

• Dental Experience required
• Excellent written and oral communication skills
• Computer competent and ability to work a multi-line phone system
• High School diploma or GED required

• Professional and compassionate demeanor
• Enthusiastic and outgoing personality
• Willingness to go above and beyond to ensure patient satisfaction