We Are Fidelity Fulfilment

Fidelity Fulfilment is a leader in high-quality and complex fulfilment and logistics solutions, dedicated to delivering exceptional service to our clients. We specialise in efficient, innovative, and reliable warehousing and distribution, ensuring products reach their destination quickly and accurately. Our team takes pride in upholding our core values:

• Quality – We maintain the highest standards in everything we do.
• Innovation – We embrace new ideas and technologies to enhance our processes.
• Respect – We value and support each other, fostering a positive work environment.
• Versatility – We adapt to challenges with agility and efficiency.

About The Role

We are looking for our next Senior Operative to be the knowledge lead within its designated team (we call them pods). You will work closely with the fulfilment manager and Pod Leader to ensure that all contracts are delivering against their service level agreements. You will be instrumental as the boots on the ground trouble shooter while picking and packing yourself. 

This is a great role if you're looking to develop your leadership skills as you will be supporting the development of team members by coaching and mentoring them to better understand our quality processes. 

What You'll Be Doing

• Lead fulfilment activities across picking, packing, and dispatch within your area
• Act as the first point of contact for operational issues, resolving or escalating where required
  
• Support the Pod Leader in driving daily operational performance
• Train, coach, and mentor warehouse operatives to improve capability and output
  
• Ensure stock is stored correctly and inventory accuracy is maintained
• Carry out stock checks and support inventory control processes
• Operate MHE equipment safely (FLT, pallet trucks, etc.)
  
• Promote a safe, compliant, and high-performing working environment

What We're Looking For

• Previous experience in a warehouse or fulfilment environment
• Strong understanding of picking, packing, and inventory processes
• Experience using WMS systems and warehouse technology
• Ability to coach and support team members on process and performance
• Strong attention to detail and problem-solving skills
• MHE/FLT licence (or willingness to train)
  

What We Offer

Pay: Up to $23 per hour

Hours of work: 40 hours per week

PTO

Enhanced family leave/pay

Company discount scheme

Health, dental and vision insurance

Why Join Us?

• Be part of a fast-growing, technology-led fulfilment business
• Opportunity to step into leadership and develop your career
• Work in a high-energy, team-focused environment
• Ongoing training and development opportunities
  

If you’re ready to take the next step in your warehouse career and play a key role in a high-performing operation, we’d love to hear from you.