Responsibilities

In Chicago, luxury living has a name: Related Rentals. As the city’s premier luxury rental brand, we blend world-class design, hotel-level service, and curated lifestyle experiences across iconic addresses in the West Loop, Streeterville, and Lakeshore neighborhoods.

 

We’re seeking a hospitality-driven Leasing Manager to lead the leasing strategy and team at 400 Lake Shore, a landmark 635-unit luxury rental tower launching pre-leasing in 2026. In this high-impact, highly visible role, you will oversee the full leasing operation while serving as a key brand ambassador for one of Chicago’s most anticipated residential developments.

 

You will be responsible for setting the tone of the leasing experience—elevating it beyond transactional interactions into a refined, hospitality-forward journey. By guiding and coaching your team, you’ll ensure the building’s architectural excellence, elevated design, and thoughtfully curated amenities are consistently translated into a compelling lifestyle narrative for prospective residents.

 

Through strong leadership, performance management, and a focus on exceptional service, you will drive leasing velocity, shape first impressions at scale, and foster meaningful connections that lay the foundation for a vibrant, engaged community from day one. This is a full-time role starting with the lease-up through stabilization.  

 

What You’ll Do:

 

Leasing & Marketing Leadership

• Execute the full leasing and marketing strategy for a 635-unit ground-up luxury tower preleasing in 2026
• Lead leasing strategy to drive occupancy, revenue growth, and absorption goals
• Oversee and coach leasing team to deliver a best-in-class, personalized prospect experience
• Analyze traffic, conversion, and leasing funnel performance; adjust tactics in real time
• Partner with marketing and senior leadership on pre-leasing, lease-up, and ongoing campaign strategy
• Ensure consistent, high-impact property tours that effectively communicate lifestyle, value, and brand positioning
• Maintain expert-level knowledge of pricing strategy, availability, and competitive market trends
• Oversee CRM utilization, ensuring accurate lead tracking, follow-up execution, and reporting discipline
• Approve and oversee lease applications, renewals, and documentation for accuracy and compliance
• Welcome prospects and guide them through personalized property tours that highlight lifestyle features, community amenities, and neighborhood insights

 

Resident Retention & Community Engagement

• Lead resident retention performance and develop initiatives to improve satisfaction and renewal rates
• Lead community engagement strategy to align with brand standards and enhance resident experience
• Oversee move-in and move-out processes to ensure seamless, high-quality execution
• Establish and deliver service standards and ensure consistent delivery of elevated resident interactions
• Analyze resident feedback, identify trends, and implement improvements to enhance experience
• Build strategic relationships with residents and foster a strong sense of community

Team Leadership & Development

• Train, mentor, and manage leasing team to achieve performance goals
• Set clear expectations, monitor performance, and provide ongoing coaching and accountability
• Foster a high-performance, collaborative team culture focused on results and service excellence

Property Presentation & Operations

• Set and enforce standards for leasing office, model units, and amenity presentation
• Conduct regular inspections to ensure the property consistently meets brand and quality expectations
• Partner with maintenance and operations teams to proactively address property needs
• Ensure a seamless and polished prospect and resident arrival experience

Administrative Oversight & Compliance

• Oversee all leasing documentation, ensuring accuracy, organization, and audit readiness
• Ensure full compliance with Fair Housing laws and company policies
• Monitor occupancy reporting, leasing metrics, and financial performance indicators
• Review and approve leasing files, reports, and compliance documentation

Operational Excellence

• Monitor KPIs including occupancy, leasing velocity, conversion rates, and resident satisfaction
• Identify ways to improve leasing performance and resident satisfaction
• Help manage online reviews and resident concerns with a solutions-first mindset

 

Special Projects & Teamwork

• Participate in marketing campaigns, leasing events, and team meetings
• Stay current with industry trends and company updates
• Be a team player who’s ready to support wherever needed

Compensation: 

The anticipated base salary range for this position is listed below. In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives and a comprehensive benefits package.

 

Base salary: $65,000

Commission + Base potential earnings up to $110,000

 

Actual base salary within the anticipated range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and market factors.

 

Why You'll Love it Here:                                           

• Lots of paid time off (19+ days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs.
• Mental health resources – such as counseling are available to our team members.
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!

Qualifications

What You Bring:

• 3–5+ years leasing experience (Chicago market experience strongly preferred)
• Proven success managing or leasing-up high-profile assets
• Excellent communication skills—written, verbal, and in-person
• Polished, professional presence with a passion for customer experience
• Advanced proficiency CRM tools and Microsoft Office
• Superior organizational skills and attention to detail
• Flexible schedule including weekends/evenings as needed
• Bachelor’s degree preferred
• Illinois Real Estate Leasing Agent License required within first 120 day

#ILleadership

Overview