Position Type:               Full-time

Department:                 Clinic Solutions (Neurology) 

Work Location:             Remote, Canada

Work Hours:                  Mon-Fri Standard business hours 

Work Arrangement:    Remote

Travel Required:           30% throughout Canada (ON, AB, NB)

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The Senior Manager – Clinic Solutions, Neurology is responsible for managing and supporting a portfolio of neurology clinic partnerships within an assigned territory. The role focuses on supporting clinic performance, strengthening customer relationships, driving sustainable revenue growth across assigned accounts, and contributing to the development of Sentrex’s long-term Neurology strategy.

Working in collaboration with internal cross-functional teams, the Senior Manager ensures effective execution of clinic support models, supports new clinic launches, and identifies opportunities to enhance service delivery, customer satisfaction, and access to care for neurology patients across neurology-focused partnerships.

This is an individual contributor role with significant autonomy, accountability, and strategic contribution expectations.

What You Will Own 

• Ownership of assigned neurology clinic partnerships, including overall account health, relationship quality, and service delivery effectiveness
• Accountability for driving revenue growth across assigned accounts through effective partnership management, identification of growth opportunities, and optimization of clinic support models
• Accountability for supporting clinic performance through workflow optimization, issue resolution, and coordination of internal resources
• Ongoing assessment of clinic operations to identify opportunities for improvement, expansion, or enhanced support models
• Responsibility for acting as the primary escalation point for clinic-related issues within assigned accounts
• Support for the successful onboarding and launch of new neurology clinics and programs within the assigned territory
• Contribution to the development of Sentrex’s long-term Neurology strategy, including identifying unmet needs, emerging opportunities, and areas for future investment
• Identification and evaluation of potential new neurology clinic partnerships within the assigned territory
• Bringing forward innovative ideas and proposed solutions that improve regional neurology care models, enhance patient access, and support sustainable growth
• Ongoing engagement with internal stakeholders to ensure clinic needs are addressed in a timely, effective, and financially responsible manner

A Day in the Life (What you will do here):

Account Management, Growth & Clinic Performance

• Serve as the primary point of contact for assigned neurology clinic partners
• Build and maintain effective working relationships with physicians, clinic administrators, and care teams
• Support revenue growth across assigned accounts by identifying opportunities to expand services, improve utilization, and enhance clinic integration
• Support clinics in optimizing workflows, processes, and service delivery models
• Monitor clinic performance and proactively address issues impacting operational effectiveness, customer satisfaction, or account growth

Strategic Development & Innovation

• Support the development and execution of the Neurology long-term strategy in collaboration with Clinic Solutions leadership
• Identify new partnership opportunities and contribute to the evaluation of potential neurology clinic collaborations
• Bring forward strategic ideas, pilots, or proposed care models that improve patient access, efficiency, and regional neurology care delivery

Therapeutic Area Focus

• Support clinics treating patients with neurological conditions including Multiple Sclerosis, Migraine, and Parkinson’s disease
• Participate in the development and support of emerging programs related to Alzheimer’s disease and memory clinics

Cross-Functional Collaboration

• Work closely with internal teams including Pharmacy, Nursing, Patient Care, Operations, and Commercial Leadership
• Coordinate issue resolution and support implementation of process improvements across clinic partnerships
• Ensure alignment with Sentrex policies, operational standards, and service frameworks

 Reporting & Continuous Improvement

• Track key account activity and outcomes using internal tools and reporting processes
• Provide regular updates to leadership on account status, risks, opportunities, and progress against growth and strategic objectives
• Contribute feedback and insights to inform the ongoing evolution of Clinic Solutions programs

What you need to ensure you are set up for success:

Required

• Bachelor’s degree or equivalent professional experience
• Minimum 5 years of experience in neurology-related roles (e.g., clinic partnerships, account management, healthcare services, specialty pharmacy, or related fields)
• Demonstrated understanding of neurology clinic operations, workflows, and stakeholder dynamics
• Experience supporting neurological disease areas such as Multiple Sclerosis, Migraine, or Parkinson’s disease
• Strong interpersonal and communication skills
• Ability to work independently and manage multiple priorities across a large geographic territory

Preferred

• Experience supporting Multiple Sclerosis programs or clinics
• Familiarity with specialty pharmacy and/or Patient Support Program (PSP) environments
• Experience working in complex, matrixed healthcare organizations

Core Competencies

• Problem solving and critical thinking
• Accountability and ownership
• Relationship management
• Organizational and time-management skills
• Comfort operating in dynamic and evolving environments
• Ability to influence outcomes without direct authority
• Financial acumen, including the ability to understand the financial impact of operational decisions, assess trade-offs, and support sustainable clinic and business performance

 Working Conditions

• Combination of home-based work, clinic visits, and occasional office-based meetings
• Travel within assigned territory required

What makes you a great fit for this team: 

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. 

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• RRSP Matching Program
• Employee & Family Assistance Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications.  We realize that not every candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.

Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process.

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