HiringCafe
Posted 3w ago

Director of Guest Services

@ Awayday
View All Jobs
Destin, Florida, United States
$50k-$65k/yrOnsiteFull Time
Responsibilities:Lead front desk, Coordinate guest services, Handle escalated issues
Requirements Summary:3+ years customer service; 2+ years leadership; HS diploma or GED; nights, weekends, holidays; reliable transportation.
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Job Description

Description

Job Overview:

As the leader of the Guest Services team, the Guest Services Director plays a pivotal role in ensuring an exceptional guest experience and satisfaction. The Guest Services Director oversees the daily operations of the front desk & on-site managers providing guidance, support, and leadership. This position requires a proactive approach to guest concerns, team development, and process improvement to maintain the company's high standards of service. 

Requirements

Job Responsibilities:

  • Lead and guide the front desk and on-site manager team.
  • Serve as the central information hub for information and support related to guest services.
  • Handle reservations, dispatch, on-call services, and escalated guest concerns ensuring prompt and effective resolutions.
  • Collaborate with other departments to ensure seamless guest support and resolution.
  • Manage incoming guest complaints, coordinate and handle resolution efforts, and handle guest compensation.
  • Oversee phone & texting systems, maintain call quality standards, and provide training to enhance customer service skills.
  • Provide backup support for complex calls or escalated issues during after-hours.
  • Ensure compliance with Rental Management Agreements and special arrangements with property owners.

Qualifications:

  • High School Diploma or GED.
  • Minimum of 3 years of customer service experience.
  • Minimum of 2 years of leadership or supervisory experience.
  • Availability to work nights, weekends, and holidays.
  • Reliable transportation to and from work.

Schedule:

This is a full-time, in office position located in Destin, FL. This role may require you to work in different office locations from Okaloosa Island to Miramar Beach. Working hours are 9 am to 5 pm. Working days are scheduled based on business needs. Weekend work and after hours on call shifts are required.

Summary

About Us

Holiday Isle Properties aims to attract, hire, and cultivate the area's best talent!

Holiday Isle Properties has been a premiere gateway to Destin for the past 40 years by surpassing visitors' expectations during their stay. In a business where returning guests reign supreme, we take pride in our impeccable customer service, our small-business atmosphere, and our ability to offer the best prices around.

Holiday Isle Properties offers a distinct array of vacation homes, condominiums, townhomes, and more. We have everything from one-bedroom condos to six-bedroom beach homes, as well as properties to accommodate all your boating needs.

Holiday Isle Properties is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Holiday Isle Properties makes hiring decisions based solely on qualifications, merit, and business needs at the time.