Job
Summary

We are looking for a
motivated Technical Support Engineer with 6 months to 1 year of
experience and a background in Computer Science, Computer
Science Engineering, or a related field. This role will support US-based customers, so excellent English communication
skills are essential.

The ideal candidate is
technically curious, customer-focused, and eager to grow in a fast-paced,
collaborative environment.

Key
Responsibilities

• Provide technical support to US customers via
  phone, email, and ticketing systems
  
• Troubleshoot basic to intermediate technical issues
  related to software, systems, or applications
  
• Clearly document customer issues, resolutions, and
  follow-ups
  
• Communicate technical concepts in a clear,
  professional, and customer-friendly manner
  
• Escalate complex issues to senior engineers when
  required
  
• Follow support processes, SLAs, and quality standards
  
• Collaborate with internal technical and customer
  success teams
  
• Continuously learn new tools, systems, and
  technologies used by the company
  

Requirements

Required
Qualifications

• 6 months to 1 year of experience in a technical
  support, IT support, help desk, or similar role
  
• Educational background in:
  
• Computer Science
  
• Computer Science Engineering
  
• Information Technology or related discipline
  
• Bilingual: Spanish & English
  
• Very strong English communication skills (spoken and
  written)
  
• Strong problem-solving and analytical skills
  
• Basic understanding of:
  
• Operating systems (Windows/Linux/macOS – basic level)
  
• Networking fundamentals (preferred, not mandatory)
  
• Software applications and troubleshooting concepts
  
• Comfortable working US Eastern Time hours
  
• Ability to work on-site from the Colombia
  office (El Poblado area)
  

Nice
to Have

• Experience supporting international or US-based
  customers
  
• Familiarity with ticketing systems (Zendesk, Jira,
  Freshdesk, etc.)
  
• Basic scripting or programming knowledge
  
• Exposure to cloud platforms or SaaS products

Benefits

What
We Offer

• Full-time employment with growth opportunities
  
• Hands-on experience supporting US
  customers
  
• Collaborative and friendly work environment
  
• Skill development and learning opportunities
  
• Competitive compensation based on experience