Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
https://global.rakuten.com/corp/careers/services/

Department Overview

Group Human Resources Supervisory Department at Rakuten Group, Inc. provides human resources services to over tens of thousands of employees to strengthen the organizational capabilities of the Rakuten Group.

Position:

Position Details

As an Executive Assistant of foreign nationality within the Rakuten Group, you will contribute to maximizing executive performance while providing multifaceted support for smooth business operations. This position involves general secretarial duties, and may also require language support or acting on behalf of executives in business procedures where their Japanese language ability is a factor. Additionally, within the scope of your duties, you may cover a broad range of responsibilities, including providing private support to facilitate a smooth life in Japan.

Executive Support & Administrative duties:
- Manage and coordinate the executive's complex calendar and schedule, including internal and external stakeholders.
- Arrange and confirm external appointments and meetings.
- Handle incoming visitors and guests professionally.
- Organize and maintain important meeting materials and presentation documents.
- Coordinate domestic and international travel arrangements (flights, accommodation, transportation).
- Process expense reports and manage other general affairs related tasks.

Language Support and Business Procedure Assistance:
- Provide essential language support and procedural assistance for business operations, particularly where the executive's Japanese language proficiency may be a factor. This may include:
- Booking transportation and accommodation for business trips.
Assisting with administrative procedures (e.g., government filings, visa-related processes).
- Reviewing and clarifying contracts or official documents.
- Facilitating communication with Japanese-speaking counterparts.

Personal & Relocation Support (as needed):
- Offer support for various private procedures to ensure the executive's smooth transition and daily life in Japan. This may include:
- Assisting with housing-related procedures (e.g., lease agreements, utility setup).
- Arranging essential living infrastructure (e.g., internet, mobile phone).
- Coordinating with medical institutions for appointments or inquiries.
- Providing general guidance on local customs and services.

*The support provided in language and personal matters is integral to maximizing the executive's performance and is essential for driving our company's global business initiatives.

Mandatory Qualifications:

- Experience as a secretary or assistant for executives
- Experience in Outlook, Excel, Word, and PowerPoint

- Business-level Japanese/English proficiency (TOEIC score of 800 or higher)

Desired Qualifications:

- Experience as an Executive Assistant to international executives
- Experience working in a global company, whether Japanese or foreign-affiliated
- Experience working in a large organization

Ideal Personality
- High communication skills, ability to communicate smoothly and cooperate with others
- Able to take proactive and attentive actions
- Able to work in a fast-paced environment

- Individuals with a high level of professionalism and a strong sense of responsibility who can perform their duties autonomously

Other Information:

Additional information on Location

Rakuten Crimson House
1-14-1 Tamagawa, Setagaya-ku, Tokyo

Related Pages
- Employee Benefits: https://global.rakuten.com/corp/careers/benefit/
- Employee Conditions: https://global.rakuten.com/corp/careers/information/
- Culture: https://global.rakuten.com/corp/careers/culture/
- Wellness: https://global.rakuten.com/corp/sustainability/wellness/

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