Summary

Responsibilities

• Monitor the security account management ticket queue and troubleshoot account management queue. Follow and update run book guidelines for resolution.
• Provide identity related services for all systems managed by Security Account Management team.
• Address escalated issues, process improvements and efficiencies.
• Work with Security Engineering and other teams to resolve issues involving security administration.
• Provide case status updates to management and end-users.
• Support, develop, document and implement standard operating procedures and customer service guidelines relating to security identity and access management support.
• Recommend solutions to reduce problems, including new processes and IAM technology needs.
• Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.
• Perform other responsibilities as needed or assigned.

Minimum Qualifications (required)

• High School diploma or GED
• Knowledge of Information Technology and/or IT Security

Additional Qualifications

• Strong communication skills, both written and verbal
• Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology Management, or related field
• Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse

Physical Requirements