Job Purpose

The Application Engineering team provides top-tier support, maintenance and solution design on multiple applications, including MFT (Sterling Integrator, GoAnywhere, Axway), and reporting platforms (Business Objects, Tableau). This Engineer will create and maintain availability and high-performance of various applications in mixed UNIX and Windows development, in both non-production and production environments. This role will also perform root cause analysis of problems, select and implement automation tools, and actively participate in deeply technical discourse.

Responsibilities

• Design, plan and implementation of integrated solutions
• Tune systems for maximum available performance
• Respond to and assist in production operations in a 24/7 environment
• Troubleshoot and resolve issues both proactively and as discovered
• Application support and administration for IBM Sterling Integrator, GoAnywhere, File Gateway, IBM Secure Proxy, IBM Control Center, LDAP, and other applications
• Manage application configurations, patch Levels and Evolution Paths
• Provide technical analysis, resolve problems, and propose solutions
• Provide support to and coordinate with developers, operations staff, release engineers, and end-users
• Educate and mentor team members and operations staff
• Participate in a weekly on-call rotation for after-hours support and change events

Knowledge and Experience

• Bachelor’s degree in CIS or equivalent experience in Systems Engineering/Information Technology
• 5+ years proven experience with third party application support
• Strong initiative to learn and assimilate new software/technologies and improve business processes
• Demonstrated knowledge of Linux Operating Systems (RedHat variants preferred)
• Demonstrated Fundamental knowledge of Windows Operating Systems (2019+)
• Understanding of the SDLC processes, and tools (GIT, Puppet, etc.)
• Understanding of Operational Concepts (DR, BCP, Prod vs. Non-Prod)
• Scripting Knowledge (Perl, BPML, JavaScript, Bash, Python, PowerShell and/or others)
• Top-tier analytics and problem solving
• Ability to work in a fast-paced service-oriented team environment
• Customer focused, and dedicated to the best possible user experience
• Communicate effectively with both technical and business resources

Preferred Knowledge and Experience

• Experience in automation tool development and methodologies, like Ansible and Puppet
• Strong understanding of project management, organization, and time management
• Experience with IBM Sterling Integrator and/or similar software
• Experience and interest in automation with Artificial Intelligence (AI)
• Basic understanding of SQL Database concepts (Oracle, MySQL)
• Experience with LDAP systems

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Illinois Base Salary Range 

The expected base salary for this role, if located in Illinois, is between $90,000 – $120,000 USD. The base salary range does not include Intercontinental Exchange’s incentive compensation.  While we provide this range as general guidance, at ICE we compensate employees based on the skillset and experience of the individual. Regular full-time ICE employees are eligible for a suite of competitive employee benefits, including healthcare coverage (medical, dental and vision), a 401(k) plan, life insurance, time off, and paid leave for qualifying circumstances.