Since 1970, Indian Health Council, Inc. (IHC) has provided high-quality, compassionate healthcare and support services to the nine Federally recognized American Indian tribes in north San Diego County. With more than 200 employees serving 2 clinic sites, IHC is proud of the diversity of its staff as a reflection of the community it serves. The reward of working at IHC is more than a paycheck and excellent benefits; it is the impact and contribution to the Tribal community that employees value most. If you are passionate about improving the overall health and wellness of our tribal community, IHC is looking for people like you.
About Us
• Patient-Centered Care: Medical, Dental, Behavioral Health, Pharmacy, Social Services
• Research focused: Community Based Participatory grant-funded research programs; we are a Native American Research Center of Health (NARCH).
• Accredited as an ambulatory health care center by AAAHC
Our Philosophy
At IHC, we believe in empowering our patients with knowledge to achieve their healthcare goals. We strive to treat the whole person using a multifaceted approach to include physical, mental, emotional, and spiritual aspects of health and wellbeing.
Our Benefits
PPO medical, dental, and vision insurance with low employee contribution; company-paid life and disability insurance; malpractice coverage for providers; 403B retirement with company matching; generous PTO and Sick time; 14 paid holidays; paid jury service; and paid bereavement leave; reimbursement for professional license(s), and certifications such as CPR and continuing education units. Our facility also qualifies as a high-need area for provider CA State and Federal Loan Repayment Programs.
Reports To: Medical Assistant Manager
FLSA Status: Non-Exempt
Position Function: Clinical
Classification: Regular, Full-time
Schedule: Monday – Friday 1.0 FTE
Location: Onsite, position may be assigned to work at both IHC locations
SUMMARY: The Medical Assistant is part of a primary care team and is responsible for assisting with coordination and providing panel management services to patients within the practice. Medical Assistant works with a Care Team to support the improvement of health outcomes through scheduling preventative and maintenance care appointments, educating patients, building the medical home between patients and Practitioners, and enhancing communication and continuity of care. The Medical Assistant works with Practitioners to increase patient’s access to appointments, services, and health care resources, thereby supporting patient’s self-care management goals. Medical Assistant is responsible for everything from administrative work to clinical patient care, assists in examination and treatment of patients under direction of Physician by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The information in this job description indicates the general nature and level of work performed. It is not designed to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job position. Duties and responsibilities may change (be assigned or removed) at any time with or without notice.
1. Interview patients, measure vital signs, such as pulse rate, temperature, blood pressure, weight, and height, O2 SAT.
2. Verify and obtain patient information and medical history.
3. Prepare patients for examination and prepare examinations rooms.
4. Administer injectable and oral medications.
5. Administer injectable and oral immunizations to infants and adults, including Mantoux test.
6. Perform routine in office lab duties such as Hct, urinalysis dipstick, pregnancy test, strep antigen screen, Hgb A1c, blood glucose, blood lead, and other CLIA waived laboratory tests.
7. Operate medical equipment such as EKG, vitals machine, Audiometry, Nebulizer treatment, Tympanometry, and other diagnostic equipment.
8. Perform office procedures such as Snellen, ear lavage, minor wound dressing, casting, splinting and assist with minor procedures.
9. Assist with referrals such as making referrals, calls medical facility or department to schedule patients and request reports.
10. Ensure assigned exam rooms are cleaned and restocked with medical supplies and monthly expirations are performed.
11. Report any supply request, or defective equipment to the Supervisor.
12. Review and prepare daily huddle for providers, using software programs such as EHR and i2i.
13. Ensure that patient records are accurate and complete, ensure that encounter forms are completed properly.
14. Ensures that all clinical Team duties/tasks are completed appropriately, satisfactorily and in a timely manner.
15. Runs report from computerized registries and software programs such as EHR and i2i as needed by department.
16. Prepares appropriate forms as required for the patient’s medical treatment based on findings of physician.
17. Gives counseling, care and follow-up instructions, health education and materials to patients under the direct supervision of a Physician, Podiatrist or Licensed Nurse.
18. Performs general office duties such as answering telephones, taking messages, and scheduling appointments.
19. Other duties may be assigned.
20. May rotate within Primary Care Teams
21. Assumes responsibility for own personal and professional growth.
22. Maintains a safe and secure and healthy work environment by establishing and following policies and procedures, objectives, quality assurance programs, safety, and infection control standards.
23. Position may be re-assigned during activation of EOP.
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
TRAVEL & DRIVING REQUIREMENTS
· Travel is not required for this position.
· Driving is not required for this position.
EDUCATION AND/OR EXPERIENCE
· Must be a graduate of a vocational or technical college in medical assisting.
· 6 months clinical back-office experience preferred.
· 6 months of Pediatric and Immunization knowledge and experience preferred.
REQUIRED KNOWELDGE, SKILLS, AND ABILITIES
· Must be a graduate of a vocational or technical college in medical assisting.
· Skilled in all medical assisting competencies (e.g., immunizations, vitals, taking labs, etc.)
· Knowledge of medical terminology.
· Demonstrates clinical competence and knowledge of medical procedures and terminology.
· Excellent Customer Service, Professionalism, Teamwork, Dependability, Organizational Skills, Time Management skills and strong attention to detail skills.
· Excellent computer, data entry skills and competent with electronic health records.
· Excellent verbal, written, interpersonal and communication skills.
· Ability to react calmly and effectively in emergency situations.
· Ability to apply critical thinking, active listening, decision making skills and prioritize.
· Ability to read, comprehend simple instructions, short correspondence, memos and to write simple correspondence.
· Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
· Ability to apply common sense understanding to carry out instructions furnished in written or oral form.
· Ability to work self-sufficiently on assigned tasks with little supervision.
· Productivity Software: Microsoft Office 365; Word, Excel, PowerPoint, Email & Calendar Management (outlook), Teams (video conferencing and meetings), and Share Point.
· Electronic health records software (NextGen/QSI preferred).
· Utilization of Paycom, Relias Learning, and PolicyTech systems.
CERTIFICATES, LICENSES, MEMBERSHIPS AND REGULATIONS
· Must be a graduate of a vocational or technical college in medical assisting.
· CPT license preferred.
· Current AED CPR certification or attainment within 6 months of hire.
· Applicants must successfully pass a pre-employment physical exam, tuberculin skin test or x-ray and urine drug screen test.
· Health must be adequate to perform all duties of the position.
· Must pass criminal background check.
WORK ENVIRONMENT
The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job.
· Indoor clinical setting.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job position. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.
CUSTOMER RELATIONS
1. Respond promptly and with caring actions to patients and employees.
2. Maintain professional working relationships with all levels of staff, patients, and the public.
3. Be part of a team and cooperate in accomplishing department/organizational goals and objectives.
QUALITY MANAGEMENT
1. Display knowledge of normal signs of human development and ability to assess and provide age-appropriate care.
2. Contribute to the success of the organization by participating in quality improvement activities.
SAFETY
1. Maintain current knowledge of policies and procedures as they relate to safe work practices.
2. Follow all safety procedures and report unsafe conditions.
3. Use appropriate body mechanics to ensure an injury free environment.
4. Follow all infection control procedures including blood-borne pathogen protocols.
HIPAA/COMPLIANCE
1. Maintain privacy of all patient, employee, and volunteer information. Access such information only on a need-to-know basis and for business purposes only.
2. Comply with all regulations regarding corporate integrity and security obligations.
3. Report unethical, fraudulent, or unlawful behavior or activity.
Indian Preference shall be given in accordance with IHC’s Policies and Procedures.