HiringCafe
Posted 1mo ago

Clerk RTV - OM

@ SMS InfoComm
View All Jobs
Grapevine, Texas, United States
OnsiteFull Time
Responsibilities:process orders, track shipments, update records
Requirements Summary:High school diploma or equivalent; experience with Microsoft Office; teamwork, attention to detail, good communication, and computer ordering systems.
Technical Tools Mentioned:Microsoft Office, Order management systems
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Job Description

Summary

The RTV Order Management Clerk is responsible for managing all aspects of order processing, fulfillment and customer service. Ensures timely response to internal/external vendors requests and achieves customer satisfaction goals.

Essential Duties and Responsibilities include the following. Other Duties not listed may be assigned.

  • Daily Responsibilities % of Job 90%
  • Review RTV warehouse inventory and collect required information for RMA number application to vendor.
  • Apply for RMA number to vendor according to suppliers requirements.
  • Receive Vendor RMA# answering vendor email or phone calls in timely manner.
  • Process orders in system, issue invoices, recommend packing/labeling or make shipment recommendations to arrange shipment.
  • Confer with warehouse, shipping, or common carrier personnel in order to expedite or trace shipments.
  • Trace shipments and provide vendor shipment pre-alert.
  • Follow up on material return Turn Around Time (TAT) or credit based on the agreed terms and conditions.
  • Issue credit or debit note if needed base on vendor request.
  • Upload vendors shipping advice into LMS system.
  • Confer with receiving department to report any discrepancy to vendor within 72 hours if occurrence after material is returned from supplier.
  • Conduct weekly reconciliation review against vendor open RMA report to ensure ETD is provided and push vendor to achieve the TAT target.
  • Maintain material status as return delivery schedule (ETD), shipping details or vendor comments on the Back Order Report for planners reference.
  • Review back order report periodically to ensure vendor arranged shipment is within the committed date.
  • Collect RTV Results from vendor and upload into myService or prepare report for price team.
  • Other duties as assigned.

Warehouse Efficiencies % of Job 5%

  • Builds and maintains a work environment that is positive and is supported by open feedback and two-way communications at all levels.
  • Keeps warehouse organized and clean at all times.

Team Building/Leadership % of Job 5%

  • Responsible for maintaining a positive work environment while supporting the companys culture.
  • Responsible for fostering a healthy and safe work environment, focusing on the well-being of all associates.