Posted 6d ago

Call Center Representative

@ New England ENT & Facial Plastic Surgery
North Andover, Massachusetts, United States
OnsiteFull Time, Part Time
Responsibilities:answer calls, scheduling appointments, record messages
Requirements Summary:Provide quality customer service in a medical call center; use questioning/listening; record scheduling info; bilingual Spanish preferred; EMR familiarity.
Technical Tools Mentioned:EMR, Call center software, Phone system
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Job Description

Provide quality customer service and support

Use questioning and listening skills that support effective telephone communication

Record accurate message information re: scheduling and cancellation of appts. and relaying clinical messages to appropriate provider.

Understanding of medical terminology and ability to use EMR

Bilingual skills (Spanish) strongly preferred.

Schedule

Full Time, Monday- Friday, no weekends

Benefits

Paid Time Off

Health Insurance

Flexible Spending account

401(k)

Job Type: Full and Part Time