Position Summary:

The Case Manager Supervisor provides leadership and oversight to a team of Case Managers responsible for ensuring the safety, well-being, and permanency of children and families involved in the child welfare system. This role ensures compliance with the Florida Child Welfare Practice Model, guiding case managers in delivering trauma-informed, culturally responsive, and family-centered services. The Case Manager Supervisor plays a key role in achieving program goals, including reunification, placement stability, adoption, and permanency planning while upholding best practices in child welfare. The role focuses on strong supervision, team performance, and accountability by using data and metrics to guide decision-making, improve outcomes, and maintain compliance with all contractual and performance standards.

Essential Job Functions:

• Provide guidance and oversight to the case management team to ensure high-quality service delivery.
• Monitor and evaluate case management staff performance, providing coaching and professional development opportunities.
• Participate in and lead case conferences, team meetings, and training sessions.
• Ensure staff adherence to HIPAA, Professional Ethics, Consumer Rights, and Confidentiality policies.
• Participate in performance improvement activities and uphold the mission, vision, and guiding principles of WestCare Foundation.
• Provide daily team huddles for oversight, direction, and support to assigned case managers.
• Lead regular team meetings to review data, performance metrics, and case progress.
• Review and approve key case actions including safety plans, placements, and court documentation.
• Promote accountability, professionalism, and teamwork within the unit.
• Provide guidance and oversight to the case management team to ensure high-quality service delivery.
• Conduct weekly one-on-one supervision sessions with each Case Manager.
• Encourage teamwork, open communication, and a commitment to excellence
• Support onboarding, training, and ongoing development for new and existing staff.
• Provide consistent feedback, mentoring, and coaching to strengthen skills and performance.
• Recognize and reinforce positive performance and address issues promptly and professionally.
• Conduct timely Supervisor Consults and thorough Supervisor Reviews on cases, providing detailed feedback and ensuring that documentation reflects accurate case activity, quality of service, and engagement with families. Ensure these are documented in FSFN.
• Track compliance with required case activities, documentation timelines, and quality standards.
• Use data to identify trends, gaps, and opportunities for improvement.
• Partner with Quality Assurance and leadership to address findings and support performance improvement plans when needed.
• Ensure documentation, supervisory reviews, and case activities are timely and accurate in FSFN.
• Ensure court documentation is accurate, professional and filed within established Children Legal Services time frames.
• Meet or exceed all contractual, scorecard, and performance metrics.
• Monitor and manage unit performance across key measures, including:
• Children Seen Every 30 Days
  
  o Supervisor Reviews
  
  o Medical and Dental Compliance
  
  o Parent Engagement
  
  o Case Plan Updates and Safety Plan
• Review data weekly to identify red and yellow performance areas and collaborate with Case Managers on realistic plans to improve outcomes.
• Facilitate accountability discussions that focus on learning, growth, and shared responsibility rather than blame.
• Maintain organized calendars and ensure adequate coverage for staff in the field to balance workload and prevent burnout.
• Collaborate with internal departments, community partners, and the court system to support effective service delivery.
• Maintain clear, respectful, and professional communication at all times.
• Facilitate reunification efforts while maintaining concurrent planning for alternative permanency options.
• Perform other duties as assigned.