Billing and Collection Specialist

The ideal candidate will have great communication, strong people skills and a positive attitude. They will be a collaborative team player who is solution-oriented, able to work quickly and efficiently in a fast-paced environment and have a high sense of urgency.

Multi-tasking is essential in this role as billing representatives make a real difference to their customers and the company. In this role, you will learn how to provide over-the-phone account and payment support services.

This position is in-person

Schedule: M-F 8 am - 5 pm

Pay: $14.50-16/hr depending on experience

Duties/Responsibilities:

• Manage a high volume of incoming calls

• Assist customers who have billing inquires and/or are calling to make a payment/update payment method

• Assist with questions related to price increases

• Educate customer on past due balances and set up payment arrangements as needed

• Apply credits to customer accounts as needed

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Assist with other billing department duties

Required Skills/Abilities:

• Excellent verbal and written communication skills

• Excellent interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Excellent time management skills with a proven ability to meet deadlines

• Strong analytical and problem‐solving skills

• Ability to prioritize tasks

• Ability to work collaboratively with others

• Ability to function well in a high‐paced and at times stressful environment

• Proficient with Microsoft Office and related software

Education and Experience:

• High school diploma or equivalent

• No experience required, but previous collections experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

• Must be able to lift 15 pounds at times.

• Must be able to access and navigate each department at the organization’s facilities.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

HEALTH BENEFITS

• Medical, dental and vision coverage
• Company‐paid life insurance
• Optional supplemental benefits
• 401(k) plan with company match
• Immediate enrollment eligibility
• Convenient direct paycheck deposit
• Team Member reward and recognition program

AND MORE

• Eight (8) paid holidays
• Paid time off eligibility begins the first day of employment
• $500 bonus at 6 months* (*As long as employee is not in a period of resignation)
• Team Member referral bonuses

We are a drug-free workplace, and an Equal Opportunity Employer.

A pre‐hire compliance screening and background screening will be conducted.