Job Responsibilities and Requirements
As part of the extended Information Technology leadership team, Manager - Claims Solutions and Services is responsible for leading and coordinating the Salesforce Solutions Claims team, supporting both day‑to‑day operations and ongoing system enhancements. This role works closely with technical and business stakeholders to ensure alignment between business strategies and technical solutions. It requires deep knowledge of claims and absence management systems, strong leadership capabilities, and the ability to collaborate effectively with onshore and offshore team members.
This role is a unique opportunity to assist our organization to transform from claim/case management mindset to a service-oriented organization establishing best standards, processes and procedures in off the shelf technology platform with modularized functions.
Business and IT Vision
Cross-Functional Collaboration: Partner with Claims, Customer Services, and Case Implementation teams to understand functional needs and deliver impactful solutions that drive business value.
Ability to translate complex business problems into out of the functional capabilities while influencing stakeholders on process reengineering to minimize customizations.
Proven experience in leading teams and collaborating with stakeholders to drive digital transformation.
Assist the business and technology peers in the scoping and planning projects
Standards and Governance
Establish robust system governance practices that ensure platform quality, consistency, security and compliance meet required controls and their regular audit.
Actively work alongside Product and Program Management partners to manage continuous applications maturity, impact underlying data and their manifestation into other integrated applications.
Establish governance frameworks, SLAs/SLOs, observability frameworks, and compliance measurements.
Technical Leadership
Provide hands-on leadership leading development team, building and enhancing our Claims platform in a service-oriented, highly scalable environment and ensure high availability, integrity, and security.
Develop and manage the budget for application platforms and services, ensuring cost effective solutions and resource allocation.
Strong background in Salesforce managed packages and their total lifecycle management
Define clear KPIs and performance and operational metrics for platforms, continually measuring success and their revisions based on insights.
Review and Mentoring
Review, advise, and provide feedback on solutions produced within and outside the team
Mentor and grow other technologists within the team with appropriate skills and capabilities leveraging Salesforce technologies.
Lead, mentor and rebuild a team of Salesforce analysts and engineers fostering a culture of innovation and continuous improvement.
Recruit and hire exceptional talent and facilitate onboarding of new team members
Evaluate team members performance including performance reviews
Required Knowledge, Skills, Abilities and/or Related Experience
Bachelor’s degree in computer science or a related field.
5–7 years of related systems analysis experience.
Expert‑level understanding of ClaimVantage or other SaaS‑based claims and absence management platforms.
Strong leadership skills with the ability to grow and guide a team.
Experience working with cross‑functional and geographically distributed teams.
Hands‑on experience with Agile/Scrum methodologies and project delivery.
Experience managing third‑party vendor relationships, including platform experts and developers.
Strong analytical, problem‑solving, and solution‑design skills.
Ability to work independently and collaboratively with minimal guidance.
Strong communication, facilitation, and persuasion skills, with the ability to engage stakeholders at all organizational levels.
Forward‑thinking mindset with the ability to propose best‑practice solutions.
Ability to Travel: Up to 10%
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.