SUMMARY:

A Product Specialist is an entry level position for our dealerships to gain the skills and knowledge to have a successful sales career.  Product Specialists will be well informed about our vehicles, culture, and process to ensure and deliver an excellent customer experience, while working in a cohesive environment.

ESSENTIAL DUTIES

• Greets all customers in a timely, professional, and pleasant manner that arrive on the dealership lot no matter what department they are here for.


• Works service lane during morning shift to assist with checking customers in and building customer relationships.


• Performs hand-off to the sales rep and assist with the sales process.


• Ensures inventory is always in peak presentation and that inventory is rotated weekly.


• Exhibits a high level of commitment to customer satisfaction.


• Ensures product knowledge is continuously updated and effectively utilized.

• Walks the lot reviewing inventory every day first thing in the morning, when not actively working on the service lane.


• Walks the dealership to make sure all areas are clean and presentable.  GOLD look.


• Keeps the work area clean and ensure that no customer information is exposed to maintain compliance with various FTC requirements.


• Checks in with the Sales Manager for an outstanding item that may need to be addressed.


• Learns and effectively utilizes the steps of the sales process.


• Be attentive on the phone and at the dealership for any potential customers.


• Shadows and assists salespeople with any deals.


• Cleans and organize the showroom before closing for the day.


• Learns to effectively utilize CRM platform and associated tools.


• Ensures all factory training is completed in a timely manner.


• Ensures auto academy training is completed in a timely manner.


• Understands and effectively implements Concepts Phone Training to make and receive calls and secure appointments.


• Walks the lot at day's end, double check to ensure all vehicles are locked and there are no empty spots in the vehicle line-up.  Pick up any rubbish.


• Locks and secures both front and rear entrance.


• Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plan more effectively.


• Understands, implements, and adheres to Company Safeguards Policies.


• Complete and remains current with all mandatory factory/manufacturing, safety compliance, Safeguard requirements, and cybersecurity training.


• Maintains a professional business appearance.

ADDITIONAL DUTIES:

• Assists the detail department with any backlog of inventory and vehicles that are being delivered.


• Assists with transferring vehicles to other locations as needed.


• Assists the Internet Marketing Manager and Management team with Sales Events.


• Performs other duties as assigned by the Sales Manager or COO.