Job Title: Member Services Specialist- Planner

Location: Any Distribution Center location of National DCP

Take your career to the next level with NDCP!

Position overview:

MS Specialist/Planner provides support to the Member Services team and regional Operations teams in every aspect for order processing.  Provides support to our Members/Franchisees, Drivers, and colleagues for products and services provided by the NDCP.  Completes a multitude of administrative responsibilities relating to the order planning process, delivery schedules, and miscellaneous projects.

NDCP is a $3 billion supply chain management company serving over 10,000 Dunkin’ locations across the U.S. We’re known for our reliability, performance, and strong team culture.

Why Join NDCP?

• Competitive hourly pay, with bonus potential
• Full benefits: medical, dental, vision, 401(k) with match
• Paid time off, paid holidays, and employee discounts
• Room to grow—career advancement across departments

Benefits you can count on:

National DCP offers a robust benefits suite check out our career page for our full list of benefits

• Medical, dental & vision insurance
• Flexible Spending Account (FSA) / Health Savings Account (HSA)
• Company‑paid life, AD&D, short‑ and long‑term disability
• 401(k) retirement plan with company match
• Paid Time Off (vacation, sick, discretionary) & paid holidays and more!
• Additional benefits: employee assistance programs, discount programs, tuition discount program, and more!

What you’ll do  

Duties and Responsibilities:

1.    Appropriately handles questions related to shipment schedules, status of orders, product inquiries, specifications, product changes, new product introductions, promotions and communications that has been disseminated to our Members
2.    Process orders in an efficient and accurate manner
3.    Provide prompt, professional and courteous service
4.    Facilitate, resolve and suggest alternative solutions when necessary to meet caller’s expectations
5.    Remain customer focused and communicate in an exemplary fashion by delivering clear and concise information to all customers
6.    Maintain knowledge level necessary to act as a subject matter expert for all products and services offered
7.    Adhere to all department policies and procedures and exceed the minimum performance standards for quality and productivity
8.    Complete all administrative responsibilities needed daily to complete the order process closing within limited time constraints
9.    Support Phone queues as scheduled.
10.    All other duties as assigned

Primary Responsibilities - Planning:

1.    Is proficient in all MS Associate & Specialist responsibilities 
2.    Collaborate and maintain working relationships with the Operations Team to resolve delivery issues in a timely manner, and RAR’s.
3.    Tracks all planning requests and provides detailed follow up via internal ticketing system
4.    Appropriately handle questions related to shipment schedules as well as status of orders 
5.    Maintain regional MS Mailbox to ensure proper organization and time management 
6.    Run multiple reports to prepare for timely closing
7.    Act as a resource and provide assistance to Member Services Associate and Specialist

Supervision Exercised
This position has no direct supervisory responsibilities.

Qualifications you bring: 

•    Exceptional performance as a Member Services Specialist.
•    Strong customer service skills 
•    Excellent communication skills both verbal and written 
•    Ability to produce accurate results while multi-tasking and remaining organized and disciplined with time management
•    Presents oneself in a positive, professional manner 
•    Must be punctual/reliable and have schedule flexibility
•    Ability to work well in a team environment
•    Quality conscious, detail oriented and goal driven
•    Strong understanding of internal systems

Physical Demands
• Ability to sit for extended periods of time
• Ability to operate a computer keyboard and to view a computer screen for extended periods of time
• Ability to lift, tug, pull up to fifteen (15) pounds

• Equal Opportunity Employer:  NDCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.