FOX Factory, Inc. – CUSTOMER SERVICE TECHNICIAN– COLDWATER, MI (49036) 

Job Code: *LI_*PVT 

About the Company: 

For over three decades, FOX has been an industry leader in the design and development of high-performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs. 

In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar. 

Our team of engineers perform rigorous tests with our athletes year-round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company. 

Position Overview: 

Analyze, troubleshoot and resolve technical issues for installation, shipment and customer issues. 

Responsibilities include but not limited to: 

· Work in a fast-paced environment taking incoming technical calls from customers 

· Listen then analyze to resolve technical issues or questions 

· May be asked to sell additional products or services 

· Communicate with customers in a professional and respectful manner 

· Strong technical understanding of products and vehicles 

· Provide solid problem-solving skill with proficient attention to detail 

· Provide outstanding customer service 

· Efficient in returning all calls, emails or any other form of follow-up needed to the customer 

· Work as a team in a team environment to ensure customer service is met 

· Comply with all local, state, and federal laws and compliance 

Requirements/ Qualifications: 

· Must have a high school diploma or GED.  

· Strong organizational and time management skills. 

· Must be able to work well under pressure. 

· Effective and professional written and verbal communication skills a must 

· Meticulous attention to detail and accuracy. 

· Ability to establish and meet deadlines. 

· Flexibility and the ability to thrive in a fast-paced environment. 

· Intermediate to advanced applications software expertise (Excel, Outlook). 

· General knowledge for Trucks, Jeeps, or UTVs. 

· Genuine desire to help people. 

Experience demonstrating positive interactions that insure a good customer experience 

We look forward to hearing from you!