Job purpose

 

System Operations Trainer Coordinator will be responsible for training new Engine Division Personnel on the JDE system, along with policy and procedures. This includes Service Admins, Store Managers, Parts Managers, Regional Field Service Managers, Parts Employees. The System Operations Training Coordinator will travel to ED Branches to conduct refresher JDE system, policy, and procedures training.  Also travel to branches to sit with employees and review the daily system practices.

 

Duties and responsibilities

 

• Assist ED Operations helpdesk to help branch personnel with questions and issues about the JDE system, policies and procedures for Service, Parts Inventory, Time Entry, Units, Reman Exchanges, and Administrative Duties.


• Assist with creating written training material for using JDE, updating existing materials as needed, recording training videos and conducting training webinars.


• Responsible for updating existing ERP system training material


• Travel to other Waukesha-Pearce branches to present training materials with existing employees and new hires


• Assist personnel with information that is requested concerning trouble shooting ERP system issues


• Handle or assist with special projects as assigned


• Promote good welfare among the company and its division


• Provide reporting to branches for interactive communication which includes Open Customer AR, Open Claims AR, etc.


• Backup for all warranty/claims functions including submittal, reporting, AR clearing, etc.


• Assist with working with Accounting and Inventory Control departments on system related issues.


• Assist the EDI Group with branch submittal issues, customer portal set-up, portal status reporting and attend required meetings pertaining to portal customers.


• Perform other duties as assigned