Job Summary 

 The Business Development Representative will provide support and service for both the company and its customers. It is an exciting opportunity for a self-driven individual who will be responsible for promoting sales through our website to our Customer/Dealer network. Responsible for driving profitable sales growth by developing, maintaining and advancing accounts by regularly contacting customers. This position reports to the Director of Sales. 

Essential Duties/Accountabilities 

• Develop customer relationships by providing exceptional customer service with incoming customer communication. 

• Assist in resolving customer relations problems with both dealers and end users. 

• Seek out new business opportunities making outbound sales calls to new and existing customers. Identify trends, opportunities and threats to core business. 

• Ensure assigned customers understand and know how to utilize our technologies and grow technology adoption and usage rates. 

• Use sales and account management processes to consult with customers to increase their knowledge of our products and programs. 

• Communicate effectively both externally and internally. 

• Utilize Salesforce software to document and plan activities to include Calendar, Tasks and Events. 

• Assess clients' needs, recommend, or assist in the selection of appropriate goods or services, and negotiate prices or other sales terms. 

• Develop sales presentations, proposals, or other materials to illustrate benefits from use of goods or services. 

• Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines. 

• Other duties assigned. 

Qualifications 

• High School diploma required  

• Knowledge of HVACR terminology and HVACR product knowledge is a plus.  

• Demonstrated performance history in sales & new market development.  

• Proven success in meeting sales goals with ability to analyze and interpret sales and market data.  

• Solid business/problem solving skills with the focus on customer service (internally and externally)  

• Must have strong Microsoft Office skills to include Word, Excel, PowerPoint, Outlook, Access, Salesforce and other web based  applications 

Skills 

• Strong negotiation and interpersonal skills, including the ability to communicate on all levels within internal and external groups.  

• Excellent customer service mindset with the ability to develop long term relationships.  

• Excellent analytical aptitude with a proven ability to analyze/interpret data.  

• Strong and creative sourcing ideas. The ability to conduct consultative sales presentations. 

• Ability to work independently and in a team environment.  

• Proactively seeks continuous process and service improvements.  

Physical Demands and Work Environment 

• The employee frequently is required to stand sit or walk, climb, kneel, crouch, or crawl.  

• Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time.  

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision,  

depth perception, and the ability to adjust focus.