About Us  

At FreshDirect, we are reinventing the grocery experience.

Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s homes — faster, fresher, and smarter than anyone else.

We’re not just a food company. We’re a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.

We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients — then use smart data, automation, and logistics to deliver them at peak freshness.

It’s grocery shopping reimagined — and we’re just getting started.

If you’re passionate about innovation, care deeply about what people eat, and want to help build the future of food, we’d love to meet you.

The Role

The Sr. Industrial Engineer will play a key role in improving warehouse and fulfillment operations through data-driven analysis, facility optimization, and cross-functional collaboration. This role will lead slotting and layout initiatives, support automation and conveyor optimization, and partner with Operations, WMS, and ERP teams to drive continuous improvement. The goal is to increase productivity, optimize space utilization, improve service reliability, and reduce operational costs.

What You’ll Do

• Lead slotting strategy and execution across temperature zones and storage areas.
• Optimize pick paths, replenishment flows, and inventory placement to improve productivity and reduce travel time.
• Analyze SKU velocity, cube utilization, product affinity, and seasonality to drive slotting decisions.
• Measure and track success using productivity, service level, and labor metrics.
• Analyze warehouse storage capacity and space utilization.
• Plan for seasonal peaks, growth, and business transitions.
• Identify and support rack layout changes and facility design improvements.
• Develop long-term capacity models and recommendations.
• Support performance analysis and optimization of automation and ASRS systems.
• Identify throughput bottlenecks and recommend process or system improvements.
• Partner with WMS/ERP and technology teams to implement operational enhancements.
• Use SQL and data analysis to identify operational inefficiencies and improvement opportunities.
• Build reporting and analytical tools to support decision making.
• Establish processes to monitor operational health and prevent performance degradation.
• Serve as the WMS subject matter expert for operational improvement initiatives.
• Act as liaison between Operations, IT, Supply Chain, and Engineering teams.
• Lead cross-functional projects and manage ad-hoc teams to execute initiatives.
• Provide guidance and dotted-line leadership to slotting resources.

What You’ll Bring

Required

• Bachelor’s degree in Industrial Engineering, Supply Chain, Operations, or a related field.
• 1–3+ years of experience in industrial engineering, warehouse optimization, or fulfillment/operations environments.
• Hands-on experience with warehouse processes, including slotting, layout optimization, pick-path efficiency, and space utilization.
• Exposure to capacity planning, demand forecasting, or throughput analysis within a distribution or fulfillment setting.
• Proficiency in SQL and data analysis, with the ability to work with operational datasets to identify trends and improvement opportunities.
• Experience working with Warehouse Management Systems (WMS) and interpreting operational data.
• Demonstrated ability to support cross functional projects, partnering with Operations, Supply Chain, and/or Tech teams.
• Familiarity with process improvement methodologies (Lean, Six Sigma, or similar) and applying structured problem-solving approaches.
• Strong analytical and problem-solving skills, with the ability to translate data into practical, actionable insights.

Preferred

• Exposure to automated material handling systems (e.g., conveyors, sortation, robotics).
• Experience in e-commerce, grocery, or high volume fulfillment environments.
• Basic knowledge of labor planning, productivity metrics, or time studies.
• Familiarity with data visualization or analysis tools (e.g., Excel advanced functions, Tableau, Power BI).
• Lean or Six Sigma certification (or progress toward certification).

Our Values at FreshDirect

We live these values every day:

A Passion for our customers
Our customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.

One team, one mission
Everyone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.

Delivering excellence, every time
We take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.

Act with integrity
We operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what’s right, even when no one is watching.

Make fast, bold decisions
We challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.

We love food. Yes, literally all of us.

What You’ll Love About Working Here

• A fast-paced, innovative environment where ideas turn into action
• Opportunities for growth — many of our leaders have risen through the ranks
• Direct impact on how thousands of customers experience food every day

Salary

$72,000 – $85,000

Total Rewards & Benefits

·         Competitive compensation and comprehensive benefits

·         PTO, Safe & Sick Time, and Paid Holidays

·         Medical, Vision, Dental, and Voluntary Disability coverage

·         401(k) with employer match and Life Insurance

·         State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market

·         Onsite FREE parking

·         FREE employee shuttle bus service from nearby Subway station

·         Training, leadership development, and tuition discount at local colleges

·         20% employee discount on FreshDirect online orders and Brooklyn wine store

·         Minimum 50% employee discount at our onsite employee market

·         Mobile phone discounts through partnerships with T-Mobile and Verizon

·         Gym membership discounts through NYSC

Our Culture
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.

Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.

The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.

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