About the role:
As a Cargo Security Associate, you will support TQL’s internal sales teams and carrier base by managing inbound phone and email requests with a focus on issue resolution and customer satisfaction. Responsibilities include managing documentation and compliance requirements such as insurance, set-up forms, permits, and more.
What’s in it for you:
Compensation starting at $18.50/hour
Advancement opportunities with structured career paths and mentoring sessions
Paid training to set you up for success
Comprehensive benefits packageHealth, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 900+ lifetime workplace award wins
What you’ll be doing:
Provide exceptional customer service via phone and email to TQL’s carrier base and internal Sales teams
Partner with Sales teams to process and approve various requests
Resolve carrier status issues promptly and professionally
Coordinate with insurance providers to verify active coverage and required limits
Accurately document and manage all tasks and interactions in internal systems
What you need:
A passion for customer service
The desire to be a part of TQL while contributing to our continued growth
Hall of fame work ethic with a history of excellent attendance
Ability to take ownership of responsibilities and see tasks through completion
Excellent communication skills
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.
As a Cargo Security Associate, you will support TQL’s internal sales teams and carrier base by managing inbound phone and email requests with a focus on issue resolution and customer satisfaction. Responsibilities include managing documentation and compliance requirements such as insurance, set-up forms, permits, and more.
What’s in it for you:
Compensation starting at $18.50/hour
Advancement opportunities with structured career paths and mentoring sessions
Paid training to set you up for success
Comprehensive benefits packageHealth, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Certified Great Place to Work with 900+ lifetime workplace award wins
What you’ll be doing:
Provide exceptional customer service via phone and email to TQL’s carrier base and internal Sales teams
Partner with Sales teams to process and approve various requests
Resolve carrier status issues promptly and professionally
Coordinate with insurance providers to verify active coverage and required limits
Accurately document and manage all tasks and interactions in internal systems
What you need:
A passion for customer service
The desire to be a part of TQL while contributing to our continued growth
Hall of fame work ethic with a history of excellent attendance
Ability to take ownership of responsibilities and see tasks through completion
Excellent communication skills
Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.