Who We Are

WLH Consulting and Learning Solutions (“WLH”) specializes in organizational change, strategic execution, commercial excellence, leadership development, and human capital optimization within the pharmaceutical and life sciences industry. We partner closely with clients, immersing ourselves in their culture, priorities, and challenges—to design solutions that elevate commercial performance and drive sustainable transformation. 

Role Description

The Commercial Excellence Associate Consultant is a hands-on, execution focused role that is responsible for building, customizing, and delivering client-ready solutions that strengthen pharmaceutical commercial capabilities. This role is ideal for someone with early career experience in the pharmaceutical industry or consulting who enjoys building and customizing client-ready solutions for a commercial audience. This individual performs a key role in customizing WLH methodologies, frameworks, and tools and tailoring them thoughtfully to client needs, therapeutic areas, and commercial structure, applying foundational learning principles to ensure solutions drive behavior change.

This is a role for someone who makes things happen and takes pride in producing polished, practical deliverables that clients can use immediately.

This role is remote, with the expectation of travel for client meetings and key engagements as needed.

Essential Duties and Responsibilities 

Customer-Centered Resource & Solution Development 

• Support upfront diagnostics by gathering, organizing, and synthesizing client, market, and role-specific information
• Asks thoughtful questions that help clarify client needs, constraints, and success criteria
• Apply foundational instructional design and adult learning principles to ensure learning resources are practical, engaging, and effective for commercial audiences
• Customize WLH tools, frameworks, and learning resources (e.g., account planning frameworks, playbooks, and learning journeys to reflect:
• Specific therapeutic areas
• Client commercial structures
• Role expectations across matrix teams
• Adapt materials to support engagements ranging from a single role or therapeutic area to integrated, multi-TA, multi-role deployments
• Ensure deliverables are practical, relevant, and aligned with client realities—not “off-the-shelf”
• Continuously refine and adapt materials based on client feedback, evolving market conditions, and emerging commercial challenges

Account Management & Client Engagement 

• Support initiatives across WLH’s commercial excellence focus areas, with a strong emphasis on strategic account management, customer segmentation, stakeholder mapping, and value-based engagement strategies
• Participate in internal team meetings and client meetings demonstrating professionalism, preparedness, and growing credibility
• Collaborate with WLH team members to collect, analyze, and synthesize customer and market data to inform solution design, account planning tools, and commercial recommendations
• Incorporate feedback from senior WLH consultants and clients to refine materials and approaches
  

Execution & Operational Excellence 

• Manage assigned tasks and timelines across multiple projects with attention to detail and quality
• Develop polished deliverables—including PowerPoint presentations, Word documents, Excel-based tools, and other materials that meet WLH’s standards for clarity, accuracy, and strategic impact
• Adhere to WLH quality standards, confidentiality expectations, and consulting best practices