GENERAL SUMMARY OF DUTIES: Orthopedic Clinic Assistant Coordinators screen and schedule patient appointments, and/or posting surgical cases, including obtaining all patient demographics, insurance information, pre-certifications and authorizations. Order tests, such as MRI's, CT's, medical clearances, etc., manage Physician's and Physician Assistant's schedules. Possess professional phone etiquette, oral and written communication skills, and can be personable with patients. Strong working knowledge of healthcare and office-based systems, including practice management system, electronic health records and Microsoft Office. Athena experience a plus.
ESSENTIAL FUNCTIONS:
- Serve as patients' primary contact regarding office appointments and surgery scheduling.
- Provide necessary records and documentation to the hospital, manufacturing representative and anesthesiologist for surgery cases.
- Post-surgical cases with the hospital O.R. following standard procedures.
- Manage all phone calls and physicians' clinic during normal business hours.
- Documents all items in the electronic health record and the document imaging system in a timely manner.
- Must have good working knowledge of specific equipment and tools needed in the O.R.
- Must have good working knowledge of medical terminology and ICD-10 codes.
- Must have good working knowledge of physician ordering process for imaging (MRI's, CT's, etc.)
- Oversee physician assistant and/or nurse practitioner schedules.
- Coordinate care of college and professional sports teams as needed.
- Facilitate communication with patient and the Patient Accounting Department to resolve patient concerns and questions.
- Attends departmental in-service training and education programs and completes annual online training timely.
- Maintains strictest confidentiality.
- Checks email and document management system’s messaging and task list system frequently.
- Other duties as assigned.