Fields Jaguar Land Rover of Bellevue is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships.
Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.
This full time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.
Responsibilities
- Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms
- Performance Metrics: Call quality, appointment accuracy, and customer satisfaction scores
- Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms
Inbound Calls
- Schedule service appointments
- Assist with alternate transportation needs
- Answer basic service and pricing questions
- Provide parts and labor pricing information
- Coordinate recall appointments
- Direct customers to the correct department
Outbound Calls
- Perform friendly "missed appointment" service follow-up calls
- Schedule recalls and tele-service
- Contact customers regarding special parts orders
Qualifications
- Excellent communication and active listening skills
- A genuine passion for helping customers
- Comfort with computers and the ability to learn new systems quickly
- A positive attitude and a team-first mindset
What We Offer
Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision.