Federated Co-ops has great opportunity for an Assistant Manager to work out of our Mora Country Store location. As an Assistant Manager, you will be responsible for supporting the daily operations which impact the overall financial results of the location. This position will help direct, delegate and coach employees, optimize store efficiencies, promote outstanding customer service, and grow location profitability. This is a HANDS-ON lead by example position with the potential for ongoing growth within the company.

Essential Duties and Responsibilities of the Assistant Manager, other duties as assigned. 

Customer Experience:

• Leads customer service excellence and coach employees to ensure outstanding customer experience.
• Addresses customer's concerns and inquiries in a professional and timely manner.
• Ensure the store is clean, stocked and that employees are engaged to ensure a positive customer experience.
• Understand products and offerings and answer customer's inquiries or resolves concerns.

Store Merchandising:

• Ensures products are ordered and maintained including shelf stock, signs, tags, and promotional material.
• Manage sales promotion activities and prepares or directs workers to prepare merchandise.
• Evaluate product demand and utilization to replace or replenish stock and optimize floor space.
• Understand, promote, and offer products/services and ensures employees can promote products.
• Orders, stocks merchandise and inventory and ensures invoice processing.

Employee Management:

• Ensure optimal staffing levels. Identifies, attracts, and retains outgoing, customer-focused team.
• Ensures employees are effectively trained and engaged in work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing a daily record of transactions for accounting.
• Coaches or performs the work of subordinates, as needed.
• Plans weekly work hours and schedules and assigns/ delegates employees to specific duties.
• Encourages feedback, engages staff by developing and empowering to improve productivity.
• Ensures security, sales, and record-keeping procedures and practices.

Financial/Books:

• Monitors profit and loss for sales ensuring growth and financial objectives are met.
• Ensure location inventories are maintained and reconciled with cash and sales receipts.
• Ensure location financial objectives are understood and delivered by location employees.
• Complete audit, balancing and banking transitions, ensuring operating and transaction records are accurate and complete.