ob Description

Job Title: PROGRAM MANAGER- Day Program

Department: Day Program

Reports To: Director of Day Services

FLSA: Exempt

Pay Range starts 50K-DOE

SUMMARY

The Program Manager coordinates supports for people attending/change to day service. He/she manages a caseload and monitors program quality, client and family satisfaction, fiscal responsibility, and compliance with funding source and accreditation standards.

BASIC FUNCTIONS AND GENERAL RESPONSIBILITIES:

QUALITY - Ensure exceptional quality

� Design, implement, coordinate, supervise and evaluate programs for all assigned people supported by Life Unlimited My Day Program.

� Assure the quality of habilitative support services at Day Program.

� Develop ISP goals in a timely manner based on input from the person supported, My Day staff, family, other staff, and personal observations.

� Facilitate the Individual Support Plan (ISP) meeting, with Support Coordinator, according to the desires of the person supported and guardian, when applicable.

� Submit required forms/summaries and monitor program entries in Therap as needed, so they are correct and complete. Forms/summaries include, but not limited to, event reports and monthly summaries to analyze ISP outcome data.

� Safeguard confidentiality, privacy, dignity, safety, health, and the civil rights of the people we support and our co-workers. Accomplish this through education, monitoring, and evaluation of services, staff, and programs.

� Maintain familiarity with and follow Life Unlimited policies and procedures.

� Maintain program records.

� Maintain confidentiality regarding all personnel matters.

GROWTH & INNOVATION � Lead program growth, expansion and improved efficiencies

� Show initiative and creativity in problem solving.

� Collaborate on innovative approaches to increase satisfaction with programming for individual served and their guardians.

� Identify opportunities for program growth based on data

� Participate in community activities for the purpose of educating others on available services.

� Serve as a community resource in the area of IDD.

FINANCIAL SUCCESS � Ensure financial success according to the budget and strategic plan

� Develop schedules for paid staff and volunteers to ensure appropriate levels of staff and volunteer coverage to both reach the store�s financial goals and be able to provide excellent customer service.

� Participate in staffing morning support in collaboration with other departments.

� Ensuring billing is accurate and timely and supported by appropriate documentation.

TEAM BUILDER � Ensure all programs are adequately staffed and all team members are well trained and supported in their positions

� Participate in workshops and training conferences to enhance personal growth and development.

� Provide support staff with sufficient information, training support for delegated tasks- RN (Oversight), external resources, training, plan information, and other requirements for the successful implementation of each program.

� Participate in ongoing group and individualized support staff training, evaluation, and development.

� Conduct regularly scheduled communication with staff /volunteers to provide direction, guidance and oversight to personnel. Host staff/volunteer meetings as needed to share information and engage in team building.

� Provide inspirational leadership to staff and volunteers, setting operational performance standards and offering training.

� Maintain current knowledge of agency policies and procedures as they relate to personnel; monitor staff for adherence to policies and procedures

� Engage in progressive discipline procedures when needed; write performance improvement plans that put corrective action in place to ensure staff is in compliance when necessary.

� Conduct investigations should allegations of misconduct arise,

� Provide timely direction and feedback to appropriate authorities

COMMUNICATION � Foster strong communication within and between all programs and the overall organization

� Enhance public relations, as requested, for Life Unlimited, including representing the agency at community meetings, conferences, and meetings with other agencies, as needed.

� Demonstrate ability to relate effectively with co-workers and guardians; give and receive feedback in a positive, supportive manner.

� Communicate directly and clearly in verbal and written form.

� Carry a phone to respond to program situations during the regular work schedule and after hours for emergencies.

� Actively attend and participate in QA, Health Team and Administrative Team, as well as any other required meetings.

� Maintain the ability to effectively and efficiently use computers or mobile devices to input, access, modify, or output information. This includes the ability to quickly access, store and retrieve data.

� Other duties as assigned.

Working Conditions

Office/home environment with noises from those we support, appliances, and telephones. May be exposed to bloodborne pathogens and/or infectious diseases.


QUALIFICATIONS

� Bachelor�s Degree in position related field or eight years related experience.

� Must obtain and maintain training and certification in all required areas such as Abuse/Neglect, CPR, First Aid, Level I Medication Administration and Positive Behavior Supports.

� Minimum of one year supervisory experience with individuals with developmental disabilities.

� Ability to develop, implement, and evaluate treatment plans.

� Must be at least 18 years of age.

� Must have reliable personal vehicle for transporting clients.

� Must obtain a Class E driver�s license during new hire orientation� must carry minimum coverage applicable by law for auto insurance

� Must Receive Seasonal Flu Vaccination


Equal Opportunity Employer