Our Company

At Raiz FCU, we share a passion for knowledge and a pursuit of growth. Grounded in our El Paso heritage (previously Teachers Federal Credit Union) since 1936, we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and passionately lead the way. We can’t wait for you to join us.

Job Overview

This position reports to the Computer Operations Manager. This role is that of a problem-solver providing telephone and remote support to the organization’s team members. Information technology Helpdesk team members are the first line of contact for all team members and the information technology department.  Responsible for quickly resolving team members' issues or passing them over to the appropriate team for resolution.  Helpdesk team members are responsible for recognizing patterns of failures and bringing those to management's attention to find a permanent solution.  Success factors will be driven by knowledge of the various technologies and systems used throughout the organization. This role requires someone enthusiastic about educating and assisting our members with our services.

You will be an empowering mentor who will be:

• A trusted expert


• A natural communicator


• A champion for our members and the community


• A guide through the moments that matter the most to our members

Position Details:

Non-Exempt (Hourly)

12020 Rojas Dr., El Paso, Tx 79936

Pay Range: 

$17.34-$26.01