CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and improve their Quality of Life.

Under the direction of the Lead Triage RN, the triage nurse will be responsible for providing exceptional patient care for all calls after business hours. This includes telephonic triage of complex patients, assisting with psychosocial needs and business initiatives.

Responsibilities:

• Conduct thorough telephonic assessments with proprietary tools
• Identify and address patient concerns
• Address acute clinical concerns with close collaboration with the patient’s providers.
• Provide telephonic education to patients
• Participate in Innovation team projects
• Ensure excellent quality of care provided during on-call and triage interactions
• Foster relationships within the team to ensure the CareHarmony culture is positive and supportive