Job Title: Massage Therapist

This Position is commission based with an average earning between 30%-50% of net massage revenue.

Job Purpose

Actively sell market and promote Club Fit massage therapy services
Provide quality massage therapy to members and non-members. Represent Club Fit in a positive, service-oriented manner by providing genuine hospitality.

Operations

Market, promote and sell massage therapy services by making telephone calls to ensure repeat business, interacting with club members, following up with clients and actively seeking referrals demonstrating a commitment to embracing the neighborhood
Restock the linens at end of shift, and return soiled linens to Laundry room
Wipe down counters, report any housekeeping issues to MOD (Manager on Duty)
You may be booked while you are in a session - check with desk after each session
When no appointment, ask the desk staff to announce available appointment times
Announce chair or mini massages made within the open hour. The desk staff should still be making announcements for available appointments for the next hour(s).
Be prompt for all shifts. If an emergency arises, call the club, inform the MOD and call the Spa Services Manager.
Work all assigned shifts or arrange for adequate coverage in any absence
Always exhibit professional appearance and behavior
Show attention to detail in the achievement of customer satisfaction, revenue generation, and long-term client retention in line with company vision and values
Perform other duties as assigned

Department Strategy and Communication

Be knowledgeable of all Club Fit programs and schedules, not limited to the Spa Services Department
Greet client, ask client’s goals or specific concerns for the session
At the time of client Intake ask about any medical conditions, medications and injuries, and pay close attention to any concerns that may be contraindicative for massage
Perform 50-minute massage treatment
At the end of your session thank your client and suggest any stretches or aftercare that may be appropriate ensuring that the members are certain that we care about their well being
Hand out business card with your schedule and encourage a follow up
Send Thank you postcard using address available in booking
Maintain a good rapport with members, clients and co-workers
Ensure proper and clear communication with members, co-workers, and management
Check e-mail daily, for departmental updates and shift availability
Use Club fit website for Club offerings and Ceridian access

Professional and Technical Knowledge:

Ongoing Club Fit Training through 1huddle Learning Management System
- Emergency Response Protocol (ERP) (bi-annually)
- Sexual Harassment (annually)
- Cyber Security (annually)
- Bloodborne Pathogens (annually)
Professional Certification
- NYS Massage License
- Massage Therapist Registration
Other
- Attend mandatory staff meetings and trainings as set forth by Massage Manager
- Must have current NYS License, registration at all times.

Team Work

Job Requirements

Ability to:

Reporting Structure