THE SUCCESSFUL CANDIATE WILL HAVE:

Ÿ  Extensive construction/multi-discipline claims industry knowledge and contacts

Ÿ  An eagerness and enthusiasm to learn and be a part of the Risk Services Practice

Ÿ  Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing

Ÿ  An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs

Ÿ  An ability to manage time, prioritize and ensure that deadlines are met without compromising quality

Ÿ  Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance

Core Responsibilities:

Ÿ  Responsible for providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues

Ÿ  Evaluate claim processes and author solutions for improvement.  This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.

Ÿ  Participate in formal presentations to prospective and current clients.  Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.

Ÿ  Development of Claims Reporting Procedures for external clients

Ÿ  Developing and maintaining Service Plans for external clients

Ÿ  Ensure that Lockton policies, procedures and standards are followed

Ÿ  Deliver customer service as directed

Ÿ  Attend staff meetings, department meetings, educational workshops, and industry and trade meetings

Ÿ  Bachelor’s degree in a business-related program or equivalent education and/or experience required.

o    Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU

Ÿ  5 – 7 years claim experience with insurance broker, carrier or third-party claim administrator 

Ÿ  Strong knowledge of commercial property/casualty coverages and claims   

Ÿ  Familiarity with construction claims, contracts, project management and industry best practices

Ÿ  Prior experience with resolving Chapter 558(Florida Statute) construction defect claims 

Ÿ  Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications

Ÿ  Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients

Ÿ  Ability to organize, analyze & present claims/loss data

Ÿ  Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports

Ÿ  Proven ability to organize & manage time in order to meet deadlines

Ÿ  Demonstrated ability to understand and execute oral and written instruction

Ÿ  Demonstrated professional and tactful negotiation and persuasion skills

Ÿ  Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility

Ÿ  Ability to communicate professionally with internal and external clients and develop strong client relationships

Ÿ  Demonstrated analytical and problem-solving skills, including research and investigation

Ÿ  Demonstrated understanding of when to proceed alone and when to involve other Associates

Ÿ  Extensive insurance industry knowledge through experience and/or course work

Ÿ  Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner