Position Title: Enrollment Services Analyst (Temp PT)

Employment Type: Temporary Part-Time

Department: Enrollment Management

Campus: College Wide

Performance Evaluation:

Additional Information: This position will remain open until filled. However, to ensure consideration for an interview, please submit your completed application, cover letter, and resume by no later than 2/20/26. The College cannot guarantee that application materials received after this date will be considered or reviewed.

Benefits: N/A

Remote Work Option: Hybrid (May be subject to change)

Work Hours: Schedule varies based off needs of the department, during college operating hours of Monday, Tuesday, Thursday and Friday (8:30 a.m. - 4:30 p.m.) Wednesday (8:30 a.m. - 7:00 p.m.) Some evenings and weekends during peak hours.

Salary Grade: Per Contract

Job Category: Administrators

Job Slot: N/A

Job Open Date: 2/6/2026

Job Close Date:

General Summary:  

Requirements: 

Bachelor’s
degree with at least one year related work experience.

Responsible for providing enrollment assistance and support related to
enrollment services. Responds to interactions from the general public and the
student population. Experience with working in an Information/Call/Contact
center, Microsoft Office, Email, VoIP, remote support tools, and collaboration
tools is desired.

This position will be required to report to any CCAC location
to provide the necessary support. 

Duties: 

1. Serves as point-of-contact and primary communicator of CCAC
   Enrollment Services in particular in support of Admissions, Financial Aid,
   Registration, Academic Advising and Student Accounts.
2. Receives Information Center requests via voice, email, chat,
   voice mail, web conferencing and self-service.
3. Utilizes enterprise level tracking software to create,
   assign and monitor service tickets, service requests and major incidents
   according to established standards.
4. Provides enrollment assistance and instruction to students
   to facilitate the enrollment process.
5. Work collaboratively with enrollment services staff across
   the College and other divisions of the college to accomplish departmental,
   divisional and institutional goals.
6. Participate
   in regular reviews of tickets and service requests to assure quality standards.  Assist in the creation and maintenance of enrollment
   services standard procedures, subject protocols, and knowledge base for
   students and staff. Create documentation to increase knowledge sharing and
   document issues/solutions in a complete, concise manner for use in
   knowledgebase system.
7. Escalates unresolved situations to appropriate enrollment
   services staff.
8. Recommends needs for user training and documentation.
9. Participates in college wide events and trainings. Continue
   to update and keep technical skills current to maintain high level of product
   knowledge in areas of assigned responsibility.
10. Serves as enrollment services subject matter expert.
11. Performs other duties as required or as assigned.

Clearances:  Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here.