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Posted 3mo ago

Team Leader (Bulky Item Delivery Operations)

@ JD.com
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Waddinxveen, /, Netherlands
OnsiteFull Time
Responsibilities:Plan deliveries, Monitor KPIs, Coordinate teams
Requirements Summary:Associate/Bachelor's degree in Logistics, Supply Chain Management, or Business Administration; 3+ years in logistics/operations; strong Excel; ERP/delivery systems experience.
Technical Tools Mentioned:Microsoft Excel, ERP systems, Delivery management systems, Dispatching systems
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Job Description

Location: Waddinxveen

Job Functions:

  • Delivery Planning & Execution
  • Develop and execute daily delivery plans to ensure timely and accurate order fulfillment;
  • Monitor delivery progress and resolve exceptions to improve overall efficiency.
  • Operations Process Optimization Analyze delivery workflows to identify efficiency bottlenecks and implement improvement initiatives;
  • Promote standardized operating procedures and continuously optimize service processes.
  • Performance Monitoring & Data Analysis Track key operational KPIs such as on-time delivery rate, delivery cost, and exception rate;
  • Prepare operational reports and provide data-driven recommendations for improvement.
  • Cross-functional Coordination Work closely with warehouse, customer service, product, and other internal teams to resolve operational issues; Maintain effective communication with regional or city-level teams to ensure smooth execution.
  • Customer Experience Management Monitor customer feedback and complaints related to delivery services;
  • Propose and implement initiatives to improve customer satisfaction.

Qualifications Education & Experience

  • Associate’s or Bachelor’s degree or above, preferably in Logistics, Supply Chain Management, or Business Administration;
  • Relevant experience in logistics, delivery, or operations management (3+ years)

Professional Skills

  • Solid understanding of delivery operations, supply chain processes, and operational KPIs;
  • Proficient in Microsoft Excel and other office tools for data analysis and reporting;
  • Experience with ERP, dispatching systems, or delivery management systems is a plus.
  • Communication & Coordination Skills

【About JD.com】

JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company’s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com’s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China’s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.

【Our Global Business】

We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.

Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International

【International Logistics】

JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. “JoyLogistics” and “JoyExpress” are JINGDONG Logistics’ international business brands.