Front Desk Coordinator 
 

About the Role
The Front Desk Coordinator serves as the first point of contact for patients, visitors, and healthcare professionals, creating a welcoming and professional experience. This role is essential to maintaining efficient front office operations, including patient check-in, scheduling, and communication with clinical staff. The ideal candidate is organized, detail-oriented, and committed to providing exceptional patient service across multiple locations.

Our Culture
 

Founded in 2011, Florida Digestive Health Specialists (FDHS) is the state’s largest single-specialty, physician-owned gastroenterology practice. With over 30 locations across Florida, FDHS is dedicated to delivering compassionate, high-quality digestive healthcare while advancing research to improve patient outcomes. Our team includes numerous “Top Doctors” recognized by Castle Connolly for their clinical excellence and commitment to the communities they serve. FDHS offers a collaborative and rewarding environment—an excellent place to grow your career.

Key Responsibilities

• Greet and assist patients and visitors in a courteous and professional manner 
• Schedule, reschedule, and manage appointments using EHR systems 
• Verify patient demographics, insurance information, and required documentation 
• Answer and route incoming phone calls appropriately 
• Maintain accurate and confidential patient records in compliance with HIPAA 
• Communicate effectively with medical staff regarding patient arrivals and needs 
• Assist with billing inquiries and process patient payments as needed 
• Maintain a clean, organized, and fully stocked front desk area 
• Support administrative tasks such as data entry, filing, and reporting 

Minimum Qualifications

• High school diploma or equivalent 
• Previous experience in a medical/healthcare setting 
• Prior front desk or administrative experience 
• Proficiency with EHR systems and Microsoft Office 
• Strong communication and interpersonal skills 
• Ability to handle sensitive information with discretion 

Required Skills & Requirements

• Bilingual (required)
• Ability to travel and work across multiple office locations 
• Excellent organizational and multitasking abilities 
• Strong attention to detail and problem-solving skills 
• Commitment to patient confidentiality and HIPAA compliance 

Equal Employment Opportunity Statement
 Florida Digestive Health Specialists is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.