Rugby Architectural Building Products is a wholesale distributor of specialty building products, operating out of 26 branches throughout the United States. Our primary business is non-structural architectural grade building products sold principally to customers who create and produce end-products for the commercial, industrial, retail, residential and institutional markets.

We are growing and currently seeking a seasoned bilingual Customer Service Representative for our building materials distribution center in Grand Prairie. This role will also regularly support Will Call operations in the warehouse, providing hands-on assistance to customers and ensuring smooth order fulfillment.

Position Summary: The Customer Service Representative (bilingual) engages customers via phone, email, and in person to promote and sell Rugby Architectural Building Products to both new and existing customers.

What�s in It for You:

• Shift Times: Monday - Friday 7am - 4pm
• Competitive Medical � Dental � Vision
• Short Term and Long-Term Disability
• Life Insurance
• 401(k) Traditional & Roth with Match
• Paid Time Off & Paid Holidays
• Voluntary Identity Theft & Legal Services
• Appreciation Program
• Great TEAM environment

What You Will Do:

• Complete all associated paperwork and routine progress reports as needed
• Communicate with customers through inbound and outbound phone calls
• Analyze the requests and choices of every customer and suggest suitable products
• Make efforts to achieve the short-term sales targets and improve goodwill of the organization
• Establish friendly relations with customers and maintain ongoing relations with the customers

What kind of Counter Sales and Customer Service Rep do we need?

• 10+ years of customer service, will call, inside sales or administrative experience
• 2+ years proven building material knowledge preferred
• Bilingual (English/Spanish) required
• Passionate and experienced individual to provide outstanding customer service to new and existing customers by phone or in person via counter sales as needed
• Energetic individual who actively manages ongoing customer communications and coordinating logistics in various projects and assignments

Key words: Sales; inside sales; inside sales representative; sales representative; business development representative; call center; customer service; telemarketing; customer service representative