Posted 1mo ago

Shift Lead - Pittsburgh 2 Mcknight Rd (PA0524) (67062)

@ ModWash
Pittsburgh, Pennsylvania, United States
$17/moOnsiteFull Time
Responsibilities:Drive membership sales, Provide customer service, Lead team effectively
Requirements Summary:Customer service oriented leader with sales ability, physical stamina, and ability to work a flexible schedule.
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Job Description

Be Bold. Be Kind. Be You.

 

Join our dynamic team at ModWash, where our mission is to deliver a legendary car wash experience while helping customers keep their vehicles clean all year-round!

Key Holders are responsible for the daily operations at a ModWash location with opening and closing site responsibilities. You’ll work as a team to drive membership sales while ensuring each guest has an outstanding experience to help grow the ModWash brand. You’ll educate them on the value and savings of becoming a member and help them select the best package to suit their needs.

What you’ll do:

  • Deliver mind blowing customer service. Greet all customers with a smile, a wave and a friendly attitude. 
  • Actively sell and present each of the ModWash packages and the benefits of unlimited wash memberships.
  • Safely guide and assist guests through the ModWash packages, and membership options.
  • Actively engage with customers pre/post wash to ensure 100% satisfaction.
  • Collaborate with and encourage the team to meet sales goals.
  • Execute opening and closing site responsibilities when scheduled. Be responsible for the site standards of service. 
  • Effectively maintain the on-site equipment and troubleshoot when needed
  • Assist in overseeing the productivity, breaks, and safety of all employees
  • Continuously seek ways to improve the business
  • Ensure compliance with legal requirements and company policies and procedures
  • Ensure facilities are always clean and presentable.

What you’ll need:

  • A passion for serving others.
  • Awesome customer service skills, previous sales experience a plus.
  • Outgoing, energetic personality with excellent communication skills. 
  • Strong interpersonal skills.
  • Motivate and encourage your teammates in a fast-paced environment. 
  • Ability to work a flexible schedule including evenings and weekends.