The Service Manager is a customer‑focused leader responsible for ensuring every guest receives an exceptional service experience. This role requires a highly organized, task‑oriented individual who excels at managing a fast‑moving service queue while maintaining outstanding communication with customers and technicians. A minimum of 3 years of experience as a professional bicycle mechanic is required.

A successful Service Manager is detail‑driven, passionate about developing team members, and committed to creating a professional, supportive, and customer‑centric service environment.