DHR Health  -  US:TX:Edinburg - Days

Summary:

FLSA STATUS: ☐ Exempt ☒ Non-Exempt

MISSION STATEMENT:

Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.

VISION:

Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.

 

POSITION SUMMARY:

Perform selected nursing and administrative/clerical duties that assist in the delivery of patient care management under the direction of a physician. These duties are delegated in relation to the individual's degree of training, in accordance with the objectives and policies of the organization and respective state laws governing such action and activities.

 

POSITION EDUCATION/ QUALIFICATIONS­:

· Licensed Vocational Nurse license from the State of Texas, preferred; Current state licensure required

· BLS/CPR certification is required within 30 days of employment

· Bilingual – English/Spanish – required

· Good written and verbal communication skills required

JOB KNOWLEDGE/EXPERIENCE­:

· Three (3) years experience in clinical setting with supervisory experience is most desirable

· Strong knowledge of medical terminology and procedures within their field of expertise

· Excellent interpersonal and customer service skills required, and must be able to be sensitive to cultural and bilingual issues

· Ability to work with complex patients requiring multi-disciplinary care

· Computer skills required with knowledge of Microsoft Office suite, Internet, and practice mgmt. software, previous EMR experience preferred

· Requires reasoning ability, good independent judgment and organizational skills

· Must project a professional image and be able to work with frequent interruptions

· Exhibits tact, enthusiasm, and patience

· Must be able to interact and communicate with all levels of staff, physicians, patients, and families in an effective manner

Responsibilities:

POSITION RESPONSIBILITIES:

• Promotes the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practice
• Performs according to approved policies and procedures
• Participates as a team member in support of the designated department
• Considers patient rights in performance of job duties and responsibilities
• Acts as an liaison/advocate to patients and families
• Coordinates patients care, ensuring authorizations, referrals and follow up is completed timely
• Triage patients and communicate urgent patient needs to the practitioner
• Instruct patients in the collection of samples and other tests
• Under supervision of practitioner, administer medications. Start intravenous lines and administer intravenous fluids with appropriate certification. 
• Delegate tasks to other caregivers as license permits. 
• Under supervision of the practitioner, inform patients of lab results, call in prescriptions to pharmacies and return practitioners' phone messages
• Collect, identify, log, process, maintain and monitor patient lab specimens
• Document all interactions in patient's medical record
• Assist office & Hospital staff with scheduling of inpatient and outpatient test and procedures
• Provider general health education within own level of expertise and as directed by practitioner and nurse supervisor. Assist in collecting and distributing patient education materials
• Performs administrative duties, including coordinating multi-disciplinary team member schedules
• Promptly follows up with patients and care-givers regarding their questions and concerns
• Contributes to the progress and development of the Organization's adopted Quality Management Program
• Performs according to established continuous quality improvement policies and procedures
• Successfully contributes to the quality management process and identifies role and contributions upon supervisor's request
• Communicates effectively with patients, visitors, physicians and co workers
• Interactions are respectful, courteous and communicates effectively and professionally
• Documents that information received from the patient is disseminated to the appropriate people/departments/areas
• Maintains and promotes the facility Compliance Program
• Maintains and promotes the facility Privacy Practices in accordance with HIPAA guidelines
• Maintains professional competence by participating in continuing education and other learning experiences
• Maintains membership in relevant professional organizations
• Seeks new learning experiences by accepting challenging opportunities and responsibilities
• Objectively evaluates suggestions and criticism and attempts to improve performance or seeks further guidance, as needed
• Adheres to safety policies and procedures in performing job duties and responsibilities. Reports observed or suspected safety violations, hazards and policy and procedure noncompliance to the immediate supervisor
• Interviews patients to obtain medical information, records patients' medical history, measure their vital signs, including weight, height, temperature, blood pressure and pulse
• Monitor scheduling of Medical Assistants and front desk team to ensure smooth workflow with patients and physicians/providers in the clinic on a daily basis
• Monitor patient clinic flow daily keeping Medical Assistants and front desk team on task to ensure patient satisfaction
• Ensure treatment rooms for patient examinations, keeping the rooms neat, clean and well stocked with needed supplies
• Greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Authorize drug refills and provide prescription information to pharmacies as needed
• Ensure that faxes/scanned documents that come to the fax machine/computer are routed by team to the appropriate account in the EMR or patient chart
• Ensure that patients needing to be scheduled, rescheduled, confirmed, or canceled patient appointments are handled daily.
• Request medical records from referring MD’s as needed
• Clean instruments and dispose of contaminated supplies, as needed
• Prepare and administer medications as directed by a physician
• Triage patients and take phone orders as needed from physicians
• Explain treatment procedures, medications, diets and physicians' instructions to patients, as needed
• Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections, in house procedures, etc. as needed
• Flexibility to work different work schedules and locations as needed by MD
• Monitor schedule of physicians and practitioners making sure patients are notified appropriately and that there is staff coverage appropriate for the schedule
• Serves as a daily resource for all questions from providers, management, and staff
• Appropriately monitors and verify benefits on all accounts requiring referrals on a daily basis as needed
• Handles calls and questions from patients, physicians, ins. carriers and ancillary providers with questions concerning referrals
• Ensures referral/pre-authorization/pre-certification requirements have been met in a timely manner
• Reviews physician order for appropriate patient status (Inpatient/Outpatient) before verifying coverage for procedure as needed
• Enter appropriate notes in the patient accounting system by documenting clearly and concisely all patient benefit information if needed
• Acquires prior authorizations for medications or procedures with insurance carriers and pharmacies for clinic patients as needed
• Uses knowledge of procedures to review and coordinate the correct diagnosis with procedures for each patient referral received
• Faxing of auths to ins. carriers, pharmacies and MD offices, etc. to ensure continuation of care to other services for clinic patients as needed
• Report any/all equipment failures to Manager and/or Administrator
• Other duties as assigned

Other information:

LINES OF RESPONSIBILITIES:

(Chain-of-command)

1. Office Manager 2. Director DHR Health Clinics 3.Chief Ambulatory Officer

 

CUSTOMER SERVICE:

Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.

 

AGE SPECIFIC:

Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.

AMERICANS WITH DISABILITIES ACT: (ADA):

A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.

The following table provides physical requirements that will be associated with, but not limited to, this position:

Light/moderate lifting up to 30 lbs, from the floor to shoulder height.	Yes	Kneeling	Yes
Must be able to assist other employees with lifting more than 30 lbs.	Yes	Walking	Yes
Light/moderate carrying up to 20 lbs.	Yes	Standing/Squatting	Yes
Straight pulling	Yes	Sitting	Yes
Pulling hand over hand	Yes	Pushing	Yes
Repeated bending	Yes	Stooping/Bending	Yes
Reaching above shoulder	Yes	Climbing Stairs	Yes
Simple grasping	Yes	Climbing Ladders	No
Dual simultaneous grasping	Yes	Depth Perceptions needed	Yes
Ability to see	Yes	Identify Colors	Yes
Operating office equipment	Yes	Twisting	Yes
Operating mechanical equipment	Yes	Crawling	No
Ability to read and write	Yes	Ability to Count	Yes
Ability to hear verbal communication without aid	Yes	Operating Personal Vehicle	Yes
Ability to comprehend written/verbal communication	Yes	Other: Ability to deal with stress	Yes
OSHA Category	III

B. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.

C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

D. Aptitudes: HIGH 1 2 3 4 5 6 LOW

Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3

Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3

Numerical: Ability to perform arithmetic operations quickly and accurately. 2

Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2

Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3

Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2

Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3

Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3

Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3

Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3

Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3

I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.

If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.

Employee Signature: ________________________________ Date: ____________________

Transfer/Hire Date Effective: ________________________.