Sponsor is responsible for providing mission-critical training. This effort focuses on managing the suite of technologies supporting these training courses. Sponsor requires subject matter expertise managing the hardware, software, networks and systems underpinning the suite's operations, maintenance, development, upgrades, and security. Priorities and tasking will be managed by the GTM with input from the Sponsor.

Work Requirements

*Management-HRR: YES

The Contractor shall work closely with Sponsor staff and contractor personnel, as well as external vendors and stakeholders

The Contractor shall be involved in the development of technical equipment specifications The Contractor shall work with external vendors to develop vendor quotations

The Contractor shall strategically oversee support software and hardware engineering and development efforts to maintain current and deliver new capabilities to enhance program priorities

The Contractor shall strategically oversee and identify issues or dependencies to Sponsor staff and work to resolve them as prioritized by the Government Task Manager with input from Sponsor's leadership

*Integration-HRR: YES

The Contractor shall support all elements of the Sponsor's systems, comprised of commercial off the shelf (COTS) products and software, along with customized tools and applications

The Contractor shall harmonize all hardware, software, tools, applications, and elements of Sponsor's systems, maximizing interoperability and efficiency

The Contractor shall provide the Sponsor a modem and stable platform which meets security requirements and enables users to communicate and collaborate securely

The Contractor shall work with the GTM to recommend relevant new technologies and present those findings, along with best practices, to the GTM and leadership in an effort to ensure the system remains at the forefront of stability, security and efficiency

The Contractor shall support enhancement efforts and develop new capabilities for Sponsor's use to meet mission needs

*Engineering-HRR: YES

The Contractor shall manage beacon and communications servers, applications, and equipment, ensuring maximum reliability of tracking solutions for training course attendees

The Contractor shall create, change, add, remove, and maintain user accounts, via script and coding, of the beacon and communication servers, applications and equipment

The Contractor shall configure, set up, monitor, maintain, and troubleshoot LAN equipment such as, but not limited to, firewalls, switches, and routers

The Contractor shall maintain maximum system uptime and stability

*Security-HRR: YES

The Contractor shall ensure the secure design and implementation of program systems, protecting against unauthorized access, usage denial, theft, and insider threats

The Contractor shall maximize the security of the system by protecting Sponsor data and ensuring security best practices, including those defined by the Sponsor, are followed

The Contractor shall install, patch and update software to monitor and maintain system capabilities, uptime and stability

The Contractor shall support Sponsor's Assessment & Authorization (A&A) accreditation requirements

The Contractor shall manage information system security, policy, accreditation and regulatory compliance The Contractor shall play a crucial role in integrating information assurance into Sponsor's acquisition and implementation processes