Key Responsibilities
Clinical & Workflow Support
Collaborate closely with infusion and chemotherapy nurses to support daily clinic operations
Assist with patient flow to ensure timely and efficient delivery of infusion services
Serve as a clinical resource to help reduce bottlenecks and maintain smooth workflow in the infusion suite
Order Entry & Documentation
Assist with accurate and timely entry of infusion-related orders as directed by providers and nursing staff
Ensure orders are complete, signed, and appropriately routed within the electronic medical record (EMR)
Communicate discrepancies, missing information, or concerns promptly to nursing staff and providers
Patient Safety & Quality
Perform safety checks related to orders, patient identification, and documentation
Help ensure chemotherapy and infusion orders align with established protocols and safety standards
Monitor for potential issues that could impact patient safety and escalate concerns appropriately
Adhere strictly to infection control, OSHA, and chemotherapy safety guidelines
Communication & Coordination
Act as a liaison between infusion nurses, providers, scheduling, and front-office staff
Support coordination of labs, treatment schedules, and follow-up needs as applicable
Maintain clear, professional communication with patients and staff
Additional Duties
Assist with stocking and maintaining clinical areas and supplies as needed
Participate in quality improvement initiatives and workflow optimization efforts
Perform other duties as assigned to support infusion services
Required Qualifications
Certified or Registered Medical Assistant (CMA/RMA) or equivalent experience
Completion of an accredited Medical Assistant program
Current CPR/BLS certification
Strong attention to detail and commitment to patient safety
Ability to work effectively in a fast-paced, team-oriented clinical environment
Preferred Qualifications
Prior experience in oncology, infusion, or chemotherapy settings
Experience with EMR systems (Meditech, Epic, or similar)
Familiarity with medical order entry and clinical documentation
Knowledge of chemotherapy safety principles (training provided if needed)
Skills & Competencies
Excellent organizational and multitasking skills
Strong communication and interpersonal skills
High level of accuracy and attention to detail
Ability to prioritize tasks and respond calmly in high-acuity situations
Professional, compassionate approach to patient care
Physical & Work Requirements
Ability to stand and walk for extended periods
Ability to lift and move supplies as needed
Exposure to clinical environments, including infusion and chemotherapy settings