Are you ready to inspire a high-performing sales team and drive growth for small business clients? As a Supervisor, Inbound Business Telesales at Spectrum, you will lead and mentor a dynamic group of professionals, developing strategies that boost sales results and support customer needs in a fast-paced, business-to-business environment. Your leadership will fuel team achievement and help Spectrum deliver exceptional solutions to new small business customers.
How You Will Make an Impact
- Guide and coach a team of Inbound Sales Representatives to meet and exceed established revenue goals and performance metrics
- Develop new sales strategies within the call center to maximize opportunities and support business objectives
- Monitor calls and performance statistics, providing individualized feedback and coaching for continuous improvement
- Plan and facilitate team meetings to foster collaboration and keep the team aligned with goals
- Create, implement and manage Performance Improvement Plans and Corrective Action Plans for team members as needed
- Partner with marketing to develop, launch and evaluate marketing campaigns while leading the team to achieve campaign targets
- Perform staffing activities including recruiting, hiring, onboarding, setting goals and managing performance reviews
- Oversee administrative responsibilities such as work scheduling, time-off approvals, timesheet review and commission reconciliation
- Approve customer credits and maintain positive relationships with other departments to support team success
Working Conditions
- Office environment
- Travel required Exposure to moderate noise levels
What You Will Bring to Spectrum
Required Qualifications
Education
- High school diploma or equivalent from an accredited organization (GED)
Experience
- 2+ years inside sales experience, commercial experience preferred
- 2+ years supervisory experience, preferably in an inside sales capacity
Skills
- Read, write, speak and understand English
- Recruit, develop and optimize a team of sales professionals
- Knowledge of business-to-business sales
- Familiarity with voice, data and television products and services
Preferred Qualifications
Education
- 2+ years post high school education preferred