Springfield Park District

Learn to Skate Instructor at Nelson Center

Department: Nelson Center

Position Title: Learn to Skate Instructor

Reporting Authority: Recreation Supervisor

Classification: Non-Exempt

Salary: $18.00

Position Summary: 

Provide professional skating instruction as scheduled, provide customer service at the Ice Arena, and assist Recreation Supervisor as needed. 

Specific Responsibilities:

· Provide professional skating instruction according to United States Figure Skating (USFS).

· Knowledge of Learn to Skate USA standards; provide excellent customer service to all Nelson Center Ice Arena patrons.

· Build rapport with clients; grow and maintain a clientele base; maintain confidential client records, charts, and appointment book; make follow-up calls to clients.

· Coordinate scheduled hours of service with coexisting programs.

· Work with the marketing department to promote services and special events.

· Maintain professionalism and a positive attitude with patrons and co-workers at all times.

· Adhere to building and program policies and procedures as stated in department and staff manuals; assist patrons as needed during emergencies, including providing care as needed.

· Attend all staff and specific area meetings and complete mandatory training as required.

· Perform related duties as assigned.

Required Knowledge, Skills, and Abilities:

· License/Certification: Current valid USFS Instructor Membership required.

· Knowledge of USFS Learn to Skate Format.

· Knowledge of Nelson Center and Springfield Park District facilities, policies, procedures, and amenities.

· Verbal, written, and interpersonal communication.

· Effective organizational and time management skills.

· Handling difficult situations involving conflict with patrons.

· Effectively break down skills and to explain and demonstrate skills for participants’ understanding.

· Work under pressure and respond appropriately to emergency situations.

· Demonstrate leadership ability.

· Work independently and as part of team.

· Work with diverse populations and a variety of situations in an effective manner.

· Apply state and federal regulations applicable to the department, such as the Americans with Disabilities Act (ADA), Title IX, etc. 

· Minimum 16 years of age.

· Knowledge of rink policies, job description and duties, skating skills and techniques, and can advise customers on equipment.

· Safety conscious all the time, no exceptions. This entails being conscious of the skater’s physical, emotional and equipment safety.

· Fun/Enthusiastic; Must keep the skaters enthusiastic about lessons and keep them coming back for more.

· Reliable/Punctual; Must arrive 15 minutes before and remain 15 minutes after for all scheduled lessons, events and meetings for networking time with skaters, parents and/or staff.

· Positive attitude; Your positive attitude is everything. “The only disability in life is a bad attitude” – Scott Hamilton.

· Professional; Go to www.skatepsa.com and refer to the Code of Ethics and the Tenets for Professionalism under the Ethics heading on the home page. 

· Team Player; When building any program the Instructors must be able to work together.

General Requirements:

· Must be able to read and write and have good command of the English language.

· Good oral and written communication.

· Physical capabilities – squat, bend and move as necessary for the job.

· Must be able to perform basic mathematics.

· Must possess valid Illinois Driver’s License.

· Must possess professional phone skills and work well with the public.

· Must present a neat and professional appearance.

· Responsible to follow policies and procedures outlined in Springfield Park District employee manual.

The Springfield Park District is committed to the provisions of Equal Employment Opportunities and Affirmative Action to its applicants regardless of race, color, religion, ancestry, age sex, marital or veterans’ status, national origin, disability or any other legally protected status.