Account Manager

MindCare Solutions is a leading
provider of behavioral health services to long-term care communities,
hospitals, emergency departments and outpatient clinics. We are seeking a highly
organized Healthcare Account Manager to work with the Orlando area; travel required. This position will assist our account operations throughout the nation.

Compensation: $60,000 - $75,000 plus bonus opportunity

Position Summary:

• Manage relationships with multiple customers, ensuring high levels
  of satisfaction and effective communication
  
• Responsible for meeting metrics around encounters and growth in
  current accounts
  
• Implement and oversee services for various behavioral health
  entities, including FSEDs, EDs, and Inpatient facilities
  
• Provide workflow and technology education to the facility staff
  
• Train physicians on the use of internal and customer-specific
  external applications
  
• Review, update and manage physician schedules in coordination with
  customer needs
  
• Ensure appropriate coverage requirements are met
  
• Serve as primary point of contact for physician inquiries/needs
  and provide timely solutions
  
• Approve, audit and review timesheets that physicians submit
  
• Perform data analysis on patient volume at facilities and
  divisions
  
• Identifying gaps in service and making recommendations for improvement
  
• Collaborate with internal teams to enhance service offerings and
  support customer goals
  
• Stay up to date with industry trends and best practices
  
• Ensure compliance with relevant regulations and guidelines as needed
  

Benefits:

• Full health and
  wellness (Medical, Dental, Vision)
  
• Flexible
  spending account
  
• 401K with 2%
  match
  
• Company paid
  life insurance
  
• Voluntary
  life/AD&D, short/Long term disability 
  
• Positive work
  environment/culture
  
• Company paid
  holidays
  
• PTO
  

Requirements:

• Bachelor's degree in nursing preferred. Will also consider
  healthcare administration, business, or a related field
  
• 3-5 years of experience in account management, healthcare, or a
  related field, preferably in behavioral health
  
• Strong interpersonal and communication skills, with the ability to
  build and maintain relationships
  
• Excellent organizational and time management skills, with the
  ability to manage multiple tasks simultaneously
  
• Proficiency in data analysis and reporting, with experience using
  data visualization tools
  
• Strong understanding of healthcare systems, processes, and
  regulations.
  
• Ability to work independently and as part of a team, adapting to
  changing priorities and customer needs
  
• Experience with training and onboarding users on software
  applications
  
• Highly proficient in Excel, Word, PowerPoint, and other Microsoft
  365 applicationsUp to 50% travel
  required